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patient access Archives

Team seeks to reduce access barriers for patients and clinicians

Feb. 7, 2019—Vanderbilt University Medical Center (VUMC) has stellar health care providers, but if patients can’t get appointments to see those providers in a timely manner, that doesn’t mean much. Fortunately, a Patient Access Services (PAS) team has been working behind the scenes throughout 2018 to knock down barriers to accessing care.

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Tool cuts wait times at Children’s After-Hours Clinics

Jan. 17, 2019—Monroe Carell Jr. Children’s Hospital at Vanderbilt is cutting waiting room times by half in its after-hours clinics, thanks to a new tool that patients can use for “call-ahead” arrivals.

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‘Wait List’ offers patients new way to get appointments sooner

Oct. 11, 2018—Vanderbilt Health is offering a new way to get an earlier, more convenient time for your next appointment if one becomes available. It’s called Wait List.

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New My Health at Vanderbilt feature allows users to join waitlist for earlier appointments

Jun. 14, 2018—My Health at Vanderbilt (MHAV), the online portal that allows Vanderbilt Health patients to message their providers, check lab results and pay bills, among other functions, has debuted a feature, called Fast Pass, that allows users who have an appointment with a VUMC provider to join a waitlist for an earlier appointment if one becomes available.

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Griffin joins VUMC as Vice President of Patient Access Services

Apr. 5, 2018—Lisa Griffin has joined Vanderbilt University Medical Center as Vice President of Patient Access Services.

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Major makeover set to expand My Health at Vanderbilt features

Oct. 12, 2017—My Health at Vanderbilt (MHAV) is an online software application that lets patients interact with their electronic medical records, communicate securely with their health care team and pay medical bills electronically.

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Children’s Hospital ED adds new rooms to speed treatment

Jul. 13, 2017—Monroe Carell Jr. Children’s Hospital at Vanderbilt has added seven new rooms to its Emergency Department (ED) to help increase the speed with which the team assesses and treats pediatric patients for minor emergencies.

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Mobile app for My Health at Vanderbilt expands access options

Aug. 11, 2016—Vanderbilt University Medical Center’s secure online patient portal, My Health at Vanderbilt (MHAV), is now even more accessible to patients with the launch of a new mobile app.

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Additional beds enhance patient access, service

Apr. 21, 2016—An initiative to add beds in strategic locations throughout Vanderbilt University Medical Center (VUMC), decrease patients’ length of stay and focus on morning discharges is paying off with improved patient access to services, hospital leaders say.

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New digital tools set to enhance patient experience at VUMC

Oct. 1, 2015—Vanderbilt University Medical Center (VUMC) is introducing a host of customer-focused digital tools to increase access and help patients better manage their health.

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Physician Council seeks to enhance VUMC’s clinical excellence efforts

Jun. 11, 2015—Communication is a two-way street, and Vanderbilt University Medical Center’s Physician Council for Clinical Service Excellence, formed in 2011, uses its monthly meetings to share ideas, come up with new ones, and take institutional information back to their practices.

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Initiative to speed call response times sees success

May. 21, 2015—For patients who pick up the telephone to call VUMC, one of the first opportunities to make a good impression is how quickly they get a real person on the line.

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Recent Stories from VUMC News and Communications Publications

The first few minutes of Charlie’s life were a blur, as a team of doctors and nurses at VUMC worked to resuscitate him and stabilize his heart rate. He was then transferred to the Neonatal Intensive Care Unit at Monroe Carell Jr. Children’s Hospital at Vanderbilt.

Hope

The first few minutes of Charlie’s life were a blur, as a team of doctors and nurses at VUMC worked to resuscitate him and stabilize his heart rate. He was then transferred to the Neonatal Intensive Care Unit at Monroe Carell Jr. Children’s Hospital at Vanderbilt.

Tucked away in a Vanderbilt conference room, 36 adults huddle over Lego pieces. Eleven teams have been assigned to assemble multicolored Legos using the written directions included in the packet. The result should be a Frankenstein figure.

Vanderbilt Nurse

Tucked away in a Vanderbilt conference room, 36 adults huddle over Lego pieces. Eleven teams have been assigned to assemble multicolored Legos using the written directions included in the packet. The result should be a Frankenstein figure.

Marissa Benchea has CF, and she is one of hundreds of thousands of adults not only surviving but thriving with a chronic childhood disease.

Vanderbilt Medicine

Marissa Benchea has CF, and she is one of hundreds of thousands of adults not only surviving but thriving with a chronic childhood disease.

One hundred years ago, multiple “waves” of a deadly flu swept across the world.

Vanderbilt Medicine

One hundred years ago, multiple “waves” of a deadly flu swept across the world.

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