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appointment reminder Archives

New My Health at Vanderbilt feature allows users to join waitlist for earlier appointments

Jun. 14, 2018—My Health at Vanderbilt (MHAV), the online portal that allows Vanderbilt Health patients to message their providers, check lab results and pay bills, among other functions, has debuted a feature, called Fast Pass, that allows users who have an appointment with a VUMC provider to join a waitlist for an earlier appointment if one becomes available.

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Text appointment reminders generate high response rates

Mar. 27, 2014—For years, Vanderbilt Medical Group has used robocalls to remind patients of upcoming appointments. The reminders are triggered four days out, and VMG is able to refill approximately 60 percent of all cancellations that occur at this four-day mark. Cancellations account for approximately 7 percent of all patient responses to these appointment reminders.

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Recent Stories from VUMC News and Communications Publications

Betsy Williams has firsthand advice for parents on the fence about whether their adolescent children should be vaccinated for the common human papilloma virus (HPV), which can lead to six types of cancer.  Don’t hesitate. Do it.

Momentum

Betsy Williams has firsthand advice for parents on the fence about whether their adolescent children should be vaccinated for the common human papilloma virus (HPV), which can lead to six types of cancer. Don’t hesitate. Do it.

Keeping pace: Nashville, once a mid-size city with a Southern small-town feel, is experiencing explosive growth.

Vanderbilt Medicine

Keeping pace: Nashville, once a mid-size city with a Southern small-town feel, is experiencing explosive growth.

VUMC campus

VUMC campus

Vanderbilt University School of Medicine entrance

Vanderbilt University School of Medicine entrance

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