Brian Carlson Archives
Patients and families share positive feedback on their experiences at VUMC
Apr. 27, 2022—To mark Patient Experience Week, a national event to celebrate how health care providers impact patient experience, several employees from across the Medical Center were invited to participate in a video to share their thoughts about why patient experience is so important.
Recognition initiative shares patients’ praise of VUMC employees
Apr. 28, 2021—A significant focus of Vanderbilt University Medical Center’s mission is “Personalizing the patient experience through our caring spirit and remarkable capabilities.”
‘One VUMC Team’ initiative celebrates Medical Center heroes
Sep. 23, 2020—Recognizing and celebrating the exceptional people found among the workforce of Vanderbilt University Medical Center is the focus of Defining Personalized Care: One VUMC Team, Hero Edition, the latest segment of a multiyear Culture of Service initiative underway at the Medical Center.
Communicating effectively focus of education initiative
Mar. 21, 2019—Communicating effectively is an important aspect of the Credo that guides the professional conduct of Vanderbilt University Medical Center employees, while the Patient and Family Promise guides our commitment to patients.
My Health at Vanderbilt poised for enrollment growth
Dec. 14, 2017—Leaders with Vanderbilt Health want to increase enrollment in My Health at Vanderbilt (MHAV), the online portal that offers VUMC’s patients such advantages as interacting with their electronic medical records, communicating securely with members of their healthcare team and paying medical bills electronically.
Resources assist staff in making EpicLeap transition seamless for patients
Oct. 24, 2017—As Vanderbilt University Medical Center (VUMC) gears up for the Nov. 2 launch of eStar, teams throughout the medical center are hard at work to ensure the transition is seamless and positive for patients and their families.
Ideas abound for fulfulling Patient and Family Promise
Oct. 5, 2017—Beginning this week, the first of a series of six messages is being distributed to Vanderbilt University Medical Center (VUMC) employees highlighting ways to best fulfill the Vanderbilt Patient and Family Promise, a guiding principle that was created by patients and providers and adopted at VUMC in 2013.
Focus on Epic: Epic transition promises benefits for VUMC patients
Aug. 10, 2017—When eStar goes live in the early morning hours of Nov. 2, the transition process should be largely invisible to the hundreds of patients who will be in the care of Vanderbilt University Medical Center (VUMC) at the time.
New digital tools set to enhance patient experience at VUMC
Oct. 1, 2015—Vanderbilt University Medical Center (VUMC) is introducing a host of customer-focused digital tools to increase access and help patients better manage their health.
Initiative to speed call response times sees success
May. 21, 2015—For patients who pick up the telephone to call VUMC, one of the first opportunities to make a good impression is how quickly they get a real person on the line.
New center strengthens ties with area EMS personnel
Apr. 2, 2015—A newly established center will serve as a central repository of Vanderbilt resources for the region’s emergency medical services (EMS) personnel.
Leadership moves bolster patient access experience
Feb. 13, 2014—Health care service and access are at the crux of new Vanderbilt University Medical Center leadership appointments.
