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Defining Personalized Care Archives

Positive results for VUMC service education initiative

Aug. 19, 2020—In October 2018, Vanderbilt University Medical Center’s Defining Personalized Care — Elevating Our Culture of Service initiative was launched, and leaders are applauding the service education’s reinforcement of positive behaviors for improved delivery of service to each other, to patients and to their family members.

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Preparations for StrategyShare2020 well underway

Mar. 5, 2020—With StrategyShare2020 just a few months away, individuals representing all facets of the Medical Center community sifted through nearly 80 proposals last week as they began assembling the event’s program.

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Rounds: A tagline to remember

Feb. 19, 2020—  Defining personalized care. It’s a tagline that has appeared in our marketing on social media, billboards and even primetime TV. About 1.7 million Middle Tennessee Super Bowl viewers watched Vanderbilt Health ads showcasing this tagline with compelling stories of how our science, training and clinical expertise bring a distinctive, personalized care experience to patients...

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Take Defining Personalized Care — Listen to Understand

Aug. 22, 2019—  by Jill Clendening Being a great listener is essential to being responsive and empathetic to others, and this month Vanderbilt University Medical Center employees are completing a new segment of a multi-year education initiative, Defining Personalized Care — Elevating Our Culture of Service, which focuses on sharpening our engaged listening skills. “Listening is one...

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New service education highlights clinicians’ influence as role models

Aug. 14, 2019—Beginning this month, Vanderbilt Health clinicians will take part in service education that hinges on the vital function they serve every day as leaders and role models of positive behavior for their colleagues and trainees.

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VUMC launches personalized care-themed ad campaign

May. 24, 2019—A major television advertising campaign for Vanderbilt University Medical Center is underway and will feature eight patient stories built around the theme “Defining Personalized Care.” The campaign represents VUMC’s largest advertising effort in many years. Television ads will run in Nashville, Memphis, Knoxville, Chattanooga and Jackson, as well as Huntsville, Alabama, and Paducah, Bowling Green...

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Communicating effectively focus of education initiative

Mar. 21, 2019—Communicating effectively is an important aspect of the Credo that guides the professional conduct of Vanderbilt University Medical Center employees, while the Patient and Family Promise guides our commitment to patients.

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Major initiative set to enhance VUMC’s culture of service

Oct. 18, 2018—At some point, everyone has had a customer service experience that was disappointing. Even though everything else may have met or exceeded expectations the things people tend to remember are often the negatives.

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Storytelling initiative focuses on ‘Defining Personalized Care’

May. 10, 2018—A new digital-first storytelling initiative, Defining Personalized Care, highlights the personal impact everyone at Vanderbilt Health makes with patients, families and each other.

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Recent Stories from VUMC News and Communications Publications

Vanderbilt Medicine
Hope
Momentum
VUMC Voice

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