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Patient Access Services Archives

VUMC’s hotline surpasses 20,000-call milestone

Apr. 16, 2020—In early March Vanderbilt University Medical Center established a telephone hotline for its patients and employees concerned that they could be ill with COVID-19. The hotline has since received more than 20,000 calls.

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VUMC rolls out new standard attire program for patient service specialists

Mar. 11, 2020—Vanderbilt University Medical Center recently launched a new standard attire program for patient service specialists (PSS), the staff who work in outpatient check-in and checkout areas.

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Team seeks to reduce access barriers for patients and clinicians

Feb. 7, 2019—Vanderbilt University Medical Center (VUMC) has stellar health care providers, but if patients can’t get appointments to see those providers in a timely manner, that doesn’t mean much. Fortunately, a Patient Access Services (PAS) team has been working behind the scenes throughout 2018 to knock down barriers to accessing care.

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Recent Stories from VUMC News and Communications Publications

Betsy Williams has firsthand advice for parents on the fence about whether their adolescent children should be vaccinated for the common human papilloma virus (HPV), which can lead to six types of cancer.  Don’t hesitate. Do it.

Momentum

Betsy Williams has firsthand advice for parents on the fence about whether their adolescent children should be vaccinated for the common human papilloma virus (HPV), which can lead to six types of cancer. Don’t hesitate. Do it.

Keeping pace: Nashville, once a mid-size city with a Southern small-town feel, is experiencing explosive growth.

Vanderbilt Medicine

Keeping pace: Nashville, once a mid-size city with a Southern small-town feel, is experiencing explosive growth.

VUMC campus

VUMC campus

Vanderbilt University School of Medicine entrance

Vanderbilt University School of Medicine entrance

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