Patient Experience Archives
Patients, families share positive feedback on their VUMC experiences
Apr. 20, 2023—Vanderbilt University Medical Center’s mission is “personalizing the patient experience through our caring spirit and remarkable capabilities,” and the positive feedback from patients and families will be celebrated during Patient Experience Week, April 23-29.
Patient Experience awards honor excellence of clinical teams and individual clinicians
Nov. 1, 2022—Vanderbilt University Medical Center is recognizing 581 clinicians and 148 clinical areas for receiving high marks from patients, earning Excellence in Patient Experience awards for fiscal year 2022.
Patients and families share positive feedback on their experiences at VUMC
Apr. 27, 2022—To mark Patient Experience Week, a national event to celebrate how health care providers impact patient experience, several employees from across the Medical Center were invited to participate in a video to share their thoughts about why patient experience is so important.
Patient Experience awards honor service excellence
Oct. 13, 2021—Vanderbilt University Medical Center is recognizing 485 clinicians and 132 clinical areas for receiving high marks from patients, earning Excellence in Patient Experience awards for fiscal year 2021.
Recognition initiative shares patients’ praise of VUMC employees
Apr. 28, 2021—A significant focus of Vanderbilt University Medical Center’s mission is “Personalizing the patient experience through our caring spirit and remarkable capabilities.”
‘One VUMC Team’ initiative celebrates Medical Center heroes
Sep. 23, 2020—Recognizing and celebrating the exceptional people found among the workforce of Vanderbilt University Medical Center is the focus of Defining Personalized Care: One VUMC Team, Hero Edition, the latest segment of a multiyear Culture of Service initiative underway at the Medical Center.
Positive results for VUMC service education initiative
Aug. 19, 2020—In October 2018, Vanderbilt University Medical Center’s Defining Personalized Care — Elevating Our Culture of Service initiative was launched, and leaders are applauding the service education’s reinforcement of positive behaviors for improved delivery of service to each other, to patients and to their family members.
Major initiative set to enhance VUMC’s culture of service
Oct. 18, 2018—At some point, everyone has had a customer service experience that was disappointing. Even though everything else may have met or exceeded expectations the things people tend to remember are often the negatives.
Patient experience awards honor service excellence
Oct. 11, 2017—Vanderbilt University Medical Center (VUMC) has recognized 157 clinicians and 41 areas with Excellence in Patient Experience Awards in recognition of outstanding performance and exceptional commitment to service excellence.
VUMC adopting online provider rating system
Mar. 3, 2016—For many years, patients who came to Vanderbilt University Medical Center (VUMC) for care would receive a survey asking, among other things, about how they rated the experience — including the professionalism and friendliness of the physician or other health care provider.
