patient satisfaction Archives
Recognition initiative shares patients’ praise of VUMC employees
Apr. 28, 2021—A significant focus of Vanderbilt University Medical Center’s mission is “Personalizing the patient experience through our caring spirit and remarkable capabilities.”
Follow-up calls don’t impact readmission, mortality rates: study
Sep. 24, 2020—Following up with adult general medicine patients by phone within the week after their hospital discharge as a stand-alone intervention has no impact on readmissions, mortality or patient satisfaction, according to a new study by Vanderbilt University Medical Center researchers.
When rankings are unfounded
Jun. 8, 2020—There are many good reasons to survey anesthesiology patient satisfaction but ranking individual clinicians isn’t one of them, the authors of a new study conclude.
Awards honor employees’ patient experience efforts
Oct. 23, 2019—Vanderbilt University Medical Center has recognized 183 clinicians and 27 clinical areas with Excellence in Patient Experience awards in recognition of exceptional performance and commitment to service excellence.
Patient experience awards honor service excellence
Oct. 11, 2017—Vanderbilt University Medical Center (VUMC) has recognized 157 clinicians and 41 areas with Excellence in Patient Experience Awards in recognition of outstanding performance and exceptional commitment to service excellence.
VUMC online provider rating system now live
Jul. 28, 2016—Patient ratings of Vanderbilt University Medical Center (VUMC) health care providers are now live and viewable by the public on the Medical Center website.
VUMC adopting online provider rating system
Mar. 3, 2016—For many years, patients who came to Vanderbilt University Medical Center (VUMC) for care would receive a survey asking, among other things, about how they rated the experience — including the professionalism and friendliness of the physician or other health care provider.
Providers, clinics lauded for patient satisfaction efforts
Sep. 10, 2015—Three areas of Vanderbilt University Medical Center won Top Performer Awards in the 2015 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor until recently.
VUMC switches to new vendor for patient surveys
Jul. 23, 2015—Part of Vanderbilt University Medical Center’s (VUMC) continual effort to improve patient satisfaction is gathering feedback from individuals who recently received care.
Patient satisfaction awards honor providers, units
Jun. 12, 2014—The Monroe Carell Jr. Children’s Hospital at Vanderbilt won the Top Performer Award for “Inpatient Services — Children’s Hospitals” in the 2014 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor.
Knowing who their physician is boosts patient satisfaction
Oct. 31, 2013—Knowing who your doctor is — and a couple of facts about that person — may go a long way toward improving patient satisfaction, according to a Vanderbilt study in the Journal of Orthopaedic Trauma.
Patient satisfaction awards honor providers, teams
Aug. 15, 2013—Vanderbilt University Medical Center providers and teams with exceptional patient satisfaction scores have won 14 Top Performer Awards and 273 5-Star Awards in the 2013 Excellence in Healthcare Awards, sponsored by Professional Research Consultants Inc., Vanderbilt's patient satisfaction surveyor.
