Skip to main content

patient satisfaction Archives

Follow-up calls don’t impact readmission, mortality rates: study

Sep. 24, 2020—Following up with adult general medicine patients by phone within the week after their hospital discharge as a stand-alone intervention has no impact on readmissions, mortality or patient satisfaction, according to a new study by Vanderbilt University Medical Center researchers.

Read more


When rankings are unfounded

Jun. 8, 2020—There are many good reasons to survey anesthesiology patient satisfaction but ranking individual clinicians isn’t one of them, the authors of a new study conclude.

Read more


Awards honor employees’ patient experience efforts

Oct. 23, 2019—Vanderbilt University Medical Center has recognized 183 clinicians and 27 clinical areas with Excellence in Patient Experience awards in recognition of exceptional performance and commitment to service excellence.

Read more


Patient experience awards honor service excellence

Oct. 11, 2017—Vanderbilt University Medical Center (VUMC) has recognized 157 clinicians and 41 areas with Excellence in Patient Experience Awards in recognition of outstanding performance and exceptional commitment to service excellence.

Read more


VUMC online provider rating system now live

Jul. 28, 2016—Patient ratings of Vanderbilt University Medical Center (VUMC) health care providers are now live and viewable by the public on the Medical Center website.

Read more


VUMC adopting online provider rating system

Mar. 3, 2016—For many years, patients who came to Vanderbilt University Medical Center (VUMC) for care would receive a survey asking, among other things, about how they rated the experience — including the professionalism and friendliness of the physician or other health care provider.

Read more


Providers, clinics lauded for patient satisfaction efforts

Sep. 10, 2015—Three areas of Vanderbilt University Medical Center won Top Performer Awards in the 2015 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor until recently.

Read more


VUMC switches to new vendor for patient surveys

Jul. 23, 2015—Part of Vanderbilt University Medical Center’s (VUMC) continual effort to improve patient satisfaction is gathering feedback from individuals who recently received care.

Read more


Patient satisfaction awards honor providers, units

Jun. 12, 2014—The Monroe Carell Jr. Children’s Hospital at Vanderbilt won the Top Performer Award for “Inpatient Services — Children’s Hospitals” in the 2014 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor.

Read more


Knowing who their physician is boosts patient satisfaction

Oct. 31, 2013—Knowing who your doctor is — and a couple of facts about that person — may go a long way toward improving patient satisfaction, according to a Vanderbilt study in the Journal of Orthopaedic Trauma.

Read more


Patient satisfaction awards honor providers, teams

Aug. 15, 2013—Vanderbilt University Medical Center providers and teams with exceptional patient satisfaction scores have won 14 Top Performer Awards and 273 5-Star Awards in the 2013 Excellence in Healthcare Awards, sponsored by Professional Research Consultants Inc., Vanderbilt's patient satisfaction surveyor.

Read more


Recent Stories from VUMC News and Communications Publications

Betsy Williams has firsthand advice for parents on the fence about whether their adolescent children should be vaccinated for the common human papilloma virus (HPV), which can lead to six types of cancer.  Don’t hesitate. Do it.

Momentum

Betsy Williams has firsthand advice for parents on the fence about whether their adolescent children should be vaccinated for the common human papilloma virus (HPV), which can lead to six types of cancer. Don’t hesitate. Do it.

Keeping pace: Nashville, once a mid-size city with a Southern small-town feel, is experiencing explosive growth.

Vanderbilt Medicine

Keeping pace: Nashville, once a mid-size city with a Southern small-town feel, is experiencing explosive growth.

VUMC campus

VUMC campus

Vanderbilt University School of Medicine entrance

Vanderbilt University School of Medicine entrance

more