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VUIT Archives

IT Support: Contact information for VU and VUMC Help Desks

Jan. 4, 2015—To ensure that Vanderbilt faculty and staff receive the best IT support possible, Vanderbilt IT wants to make the community aware of how to access the designated support teams for the university and Medical Center.

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McAfee VirusScan for Mac subscription to expire end of 2015

Dec. 17, 2014—Vanderbilt’s McAfee VirusScan for Mac subscription is set to expire Dec. 31, 2014. Vanderbilt will continue to offer VirusScan through Dec. 31, 2015, providing customers with a year to migrate from VirusScan to SCEP.

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New billing system for telephones in place as of November 2014

Dec. 3, 2014—Vanderbilt IT recently changed the system for billing and managing telephones and telephone-related services.

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LAN Management Services to transition to Dell beginning February 2015

Nov. 25, 2014—Support of Clinical Workstations and a portion of the IT Help Desk transitioned to Dell in October. In the second phase of this transition, LAN Management Services (LMS) will move to Dell beginning February 2015.

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Hackers target Vanderbilt users in phishing attack

Nov. 10, 2014—Last weekend, hackers launched a significant phishing attack against Vanderbilt email users.

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Clinical workstations transitioned to Dell as of Oct. 1

Oct. 14, 2014—As of Oct. 1, support of clinical workstations and a portion of the IT Help Desk have transitioned to Dell.

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New VPN certificate implemented Oct. 15; some will need to take action

Oct. 3, 2014—Beginning Oct. 15 at 7 a.m., the Vanderbilt IT Network Security team will implement a change that imports a new certificate and will result in cost savings and improve support.

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Security bug Shellshock puts operating systems at risk

Oct. 2, 2014—Mac and Linux users should be on the lookout for any software updates sent in the coming days from Apple to address the Shellshock security bug.

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Virtual conference EDUCAUSE 2014 open to Vanderbilt community

Sep. 25, 2014—Vanderbilt IT, the Vanderbilt Institute for Digital Learning and Vanderbilt School of Medicine will host the 2014 EDUCAUSE Annual Conference’s Virtual Conference Sept. 30 through Oct. 2 at several locations across campus and the medical center.

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Vanderbilt IT to submit ‘soft records’ to combat phishing

Sep. 16, 2014—Vanderbilt plans to publish “soft records” for email servers Sept. 22 as part of the Sender Policy Framework. SPF empowers mail exchangers to differentiate between authorized Vanderbilt email servers and those merely posing as such.

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OAK system testing planned for Sept. 7-20

Sep. 3, 2014—VUIT and Blackboard employees are working to address performance issues with OAK exacerbated by heavy use at the semester's start, part of an overall effort to test and configure the application for optimal performance.

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Help desk, clinical workstation support transitions to Dell Oct. 1

Sep. 2, 2014—Effective Oct. 1, Dell will provide Help Desk and clinical workstation support at Vanderbilt University Medical Center.

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Recent Stories from VUMC News and Communications Publications

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