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VUMC Help Desk Archives

Medical Center help desk adds automated chat services

Mar. 2, 2023—Vanderbilt University Medical Center’s information technology help desk has an online component called Pegasus, which has added an automated chat feature to help serve VUMC employees, patients and families seeking technical assistance.

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IT Support: Contact information for VU and VUMC Help Desks

Jan. 4, 2015—To ensure that Vanderbilt faculty and staff receive the best IT support possible, Vanderbilt IT wants to make the community aware of how to access the designated support teams for the university and Medical Center.

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Help desk, clinical workstation support transitions to Dell Oct. 1

Sep. 2, 2014—Effective Oct. 1, Dell will provide Help Desk and clinical workstation support at Vanderbilt University Medical Center.

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Requests to change ePassword are legitimate

Jun. 13, 2011—In order to comply with Vanderbilt’s annual password change requirement, everyone must change their ePassword annually.  All those who have not changed their password in the past year are strongly urged to do so right away.  As the annual expiration deadline approaches, account owners are sent daily e-mail reminders until the password is changed. There may be...

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Recent Stories from VUMC News and Communications Publications

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