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Customers to receive credits for some Lync long-distance calls made in April

May. 28, 2015, 8:45 AM

During April, Vanderbilt IT experienced an issue with the termination of some Lync long-distance calls that resulted in overcharges. VUIT has resolved this issue, and customers who were incorrectly charged will receive their appropriate credits in May.

Similarly, VUIT has identified a few AT&T teleconferencing calls made in April that had an average participant duration of more than two hours. VUIT has attributed this to the Lync call-termination issue, and these customers will not be billed for calls that unintentionally exceeded two hours.

For more information, please contact Glenn Pitts at glenn.pitts@vanderbilt.edu.

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