The most recent Credo Award and Five Pillar Leader Award winners were announced at this week’s Clinical Enterprise Leadership Assembly at Langford Auditorium. The awards are conferred on a quarterly basis.
Michael Garrett, director of the Office of Patient Relations and Facilitated Patient Services at Vanderbilt University Medical Center (VUMC), received the Five Pillar Leader Award, given for leadership in service, quality, employee engagement, growth and finance, and innovation.
Garrett’s nomination read, “Mike’s contributions to our care of patients and families are extraordinary. He is often presented with challenging and difficult situations in which persons we serve perceive that something has not gone well. Mike has a gift for engaging those in distress and provides them the comfort of a listening ear, followed by a fair assessment of their concerns and crafting of the best possible outcome for all parties. Mike is a role model for handling concerns from start to finish and ensuring the resolution is of the utmost quality.”
The Credo Award honors staff and faculty who exemplify the VUMC Credo. The latest Credo Award winners are Laura Hall, Pharm.D., Pediatric Hematology/Oncology clinical pharmacist at Monroe Carell Jr. Children’s Hospital at Vanderbilt; Stephanie Martinez-LaMotte, clinical supply specialist II for the Cardiovascular Intensive Care Unit (CVICU); and Lindsay Van Horssen, associate patient service specialist at the Vanderbilt Children’s After Hours Clinic.
Hall’s nomination read, “Laura exemplifies our Credo by taking ownership, communicating extremely well with others, making those she serves her highest priority and doing all of this in a highly professional manner. She is always the first on our team to offer assistance, and when asked to do something, even during the busiest day, she never says no. Over the past few years, we have had periods of months without a stem cell transplant clinical pharmacist, and Laura has stepped in to do that work on top of her own, without complaining.”
Martinez-LaMotte’s nomination read, “CVICU nurses spent a good deal of valuable time ordering supplies and searching for equipment before Stephanie joined our team. One of the first things Stephanie did when she arrived was to grasp how important it was for equipment to be readily available. She developed systems for supply and equipment tracking which significantly impacted availability and decreased the amount of time nurses were spending unable to provide care for patients.”
Van Horssen’s nomination read, “Lindsay always goes above and beyond the call of duty. She greets every family with a smile, and she single-handedly puts apprehensive parents at ease. When the wait time is long, she asks everyone in the waiting room if they would like something to drink, hand-delivers it and thanks them for their patience. She gives kids coloring books and crayons to keep them occupied. Little things like that make the biggest impact. Without being prompted, she will recognize that the nurse and MA are busy and immediately start helping clean rooms and putting patients in a room. These are just a few of the things that make Lindsay so amazing.”
The Elevate Team Award recognizes efforts by two or more people to improve a process, solve a problem or advance organizational culture. The award went to the Intrathecal Pump Database Team.
The multidisciplinary team designed, developed and implemented a database tool and workflow process for targeted intrathecal drug delivery (TIDD) in order to improve patient safety. The web-based drug requisition system streamlines the medication use process, from ordering through pharmacy production. The quality of care for TIDD patients has been significantly improved as a result of the safety features of the database application. The process previously relied upon a complex, manual system of ordering, compounding and drug delivery.
