“What I found in this work is that there's a certain magic that every person has, and they don't stop being who they are when medical crises happen.”

Established in 2008, the Credo Award recognizes individuals who consistently demonstrate exceptional credo behaviors — that is: They make those they serve the highest priority; respect privacy and confidentiality; communicate effectively; conduct themselves professionally; have a sense of ownership; and are committed to their colleague. 

How can health care organizations implement impactful and long-lasting culture change that will meet patients’ expectations and improve their experience?

A recent Vanderbilt Health Credo Award winner, he "is unwavering in his commitment to quality care for all populations."

The principal learning and development specialist turns critical safety training into engaging lessons that protect us all.

Through his work with Project SEARCH, Pack is helping expand career pathways and build a culture of belonging across Vanderbilt Health.

Melanie Byers, S. Barron Frazier, MD, and Matt Pack, CPhT, are winners of the Winter 2026 Credo Award.