Heather Dunn, MBA, Associate Vice President of Revenue Cycle Services for Vanderbilt Health, has been promoted to the role of Vice President of Revenue Cycle Services.
Dunn joined Vanderbilt in 2017 and led the billing, professional coding and collections teams involved in the Department of Finance’s transition to the Medical Center’s new Epic/eStar system in November of that year.
In this new role, Dunn is responsible for leading all phases of integrated revenue cycle, including financial clearance, insurance management, patient financial services, billing, collections, cash application, refunds and revenue cycle support services for the Vanderbilt Medical Group, hospitals and ambulatory clinics.
In this role, Dunn will report to Cecelia Moore, MHA, CPA, Chief Financial Officer and Treasurer.
“It became apparent during a national search that the best candidate was already here with us. Heather joined the Medical Center with a wealth of experience in change management and a solid history of leading process improvement initiatives,” said Moore. “Her contributions during the past two years, including her leadership during our comprehensive revenue cycle transition to Epic, have been substantial. I look forward to working closely with her in this new role.”
With much of her career spent in revenue cycle, coding and documentation initiatives, prior to joining Vanderbilt Dunn was with the University of Texas MD Anderson Cancer Center, where she was executive director of Revenue Operations and Clinical Coding. There, she directed and led a centralized revenue integrity and coding office consisting of 122 full-time employees, 70 contractors and four vendors. She was also responsible for other projects that interacted with or had interdependencies with Epic, including ICD-10 coding standards.
Dunn earned a Bachelor of Science in Healthcare Administration and a Master of Business Administration in Healthcare Informatics from New England College in Henniker, New Hampshire. She also has a certificate in medical coding from the New Hampshire Technical Institute and is a Certified Revenue Cycle Representative by the Healthcare Financial Management Association.
