by Jill Clendening
Vanderbilt University Medical Center has recognized 182 clinicians and 25 clinical areas with Excellence in Patient Experience Awards in honor of their exceptional performance and commitment to service excellence.
The award recognizes areas and clinicians who have reached the 90th percentile nationally in patient experience for fiscal year (FY) 2018, or from July 1, 2017, until June 30, 2018.
The awards are based on nine different surveys administered by health care solutions and consultant company Press Ganey across various service areas including medical practice/clinics, inpatient, ambulatory surgery, outpatient services and others.
“I want to thank and congratulate this year’s award winners for their dedicated service to our patients and their families. The significance of patient experience as a key element of how patients measure our overall service is being elevated across our organization, and our award winners are setting standards for others to follow,” said C. Wright Pinson, MBA, MD, Deputy Chief Executive Officer and Chief Health System Officer for VUMC.
The top box scores (the percent of the best possible responses) of all the questions on the survey were compared to the Press Ganey benchmark. All areas above the 90th percentile received an award. The provider-related questions on the medical practice/clinic survey were used to recognize clinicians. Eligibility depended on having at least 30 surveys returned during FY 18.
“Fiscal year 2018 was a trying time as we underwent the massive switch over to our new medical records system, eStar,” said Paul Sternberg Jr., MD, Chief Medical Officer and Chief Patient Experience Officer for VUMC. “These clinical areas and clinicians rose above a multitude of challenges to demonstrate exemplary performance as documented through patient experience surveys. We applaud and appreciate these award winners that have gone above and beyond.”
VUMC’s patient experience scores are measured against a large database of peer hospitals and clinicians, which makes these performance scores much more meaningful, Sternberg added.
“These scores reflect VUMC’s continued commitment to the importance of providing great service to our patients and their families,” said Brian Carlson, senior director for Patient Experience.
“Putting those we serve first is hard-wired into who we are at VUMC, and these individuals and clinical areas are great examples of putting the tenants of our Patient and Family Promise in action during each and every encounter with those we serve.”
Award winners are:
Inpatient – Adult
Clinical Research Center
Inpatient – Pediatric
Monroe Carell Jr Children’s Hospital at Vanderbilt Inpatient Cardiology
Ambulatory Surgery – Adult
Four South GYN Surgery Unit
Ambulatory Surgery – Pediatric
Monroe Carell Jr Children’s Hospital at Vanderbilt Operating Room
Urgent Care – Pediatric
Spring Hill Pediatric After Hours Clinic
Clinic – Adult
The Hereditary Cancer Clinic at Village at Vanderbilt
Vanderbilt Adult Primary Care – Suite I
Vanderbilt Allergy Sinus and Pulmonary – Franklin
Vanderbilt Anticoagulation Clinic at Franklin
Vanderbilt Anticoagulation Clinic at One Hundred Oaks
Vanderbilt Bone & Joint – Spring Hill
Vanderbilt Dayani Center
Vanderbilt Dermatology – Phototherapy Clinic
Vanderbilt Heart at Cookeville and Knoxville
Vanderbilt Heart Franklin, Kentucky
Vanderbilt Heart Winchester
Vanderbilt Oncology Breast Center at Cool Springs
Vanderbilt Oncology Hematology – Cool Springs
Vanderbilt Primary Care – Green Hills
Vanderbilt Primary Care – Hillsboro Medical Group
Vanderbilt Rheumatology – Cool Springs Infusion Clinic
Vanderbilt Sleep Lab – Hyatt Franklin
Vanderbilt Sleep Lab – Marriott West End
Vanderbilt Thoracic Surgery Franklin
Vanderbilt-Ingram Cancer Center at Franklin
Clinicians – Adult
Matthew J. Abbate, MD
Tina Allocco, MSN
Tyler E. Ames, DMD
Federica Angel, MD
Katelyn Kennedy Atwater, MD
Diandra Norelle Ayala-Peacock, MD
Christina Edwards Bailey, MD, MSCI
Alison Barlow, APRN, MSN
Jonathan Becker, DO, MS
Shannon Sweeney Bell, APRN, MSN
John McNamara Boone Jr., MD
Alaina J. Brown, MD, MPH
Lori A. Cabbage, CNM, MSN
Jane Case, DNP, MSN
Michael Francis Caucci, MD
Bapsi Chakravarthy, MD
Cody Allan Chastain, MD
Geoffrey Chidsey, MD
Rohan Chitale, MD
Andre Churchwell, MD
- Frank Cornell, MD, MS
Marta Ann Crispens, MD
Kimberly A. Currier, MSN, APRN
Kevin H. Dabrowski, MD
Kathryn Dahir, MD
Claire Srouji Davis, CFNP, MSN
Tracey DeWire, ACNP, MSN
Roger Dmochowski, MD, MMCH
Glenn C. Douglas, MD
Debbie J. Drake-Davis, DNP, MSN, MBA
Mary Egger, ADN, MSN
Tom Elasy, MD, MPH
Darrel Ellis, MD
William H. Fissell IV, MD
Michael J. Fowler, MD
Jay Gainer III, MD
Gaelyn Garrett, MD, MMHC
Timothy M. Geiger, MD, MMHC
Jill Gilbert, MD
Mark D. Glazer, MD
Laurie C. Goerzen, FNP, MSN
Ana Grau, MD
Jennifer Kiser Green, MD, MPH
Matthew Hutchins Greene, MD
John P. Greer, MD
Shawn Alen Gregory, MD
Marni L. Groves, MSN, NP
Elias V. Haddad, MD
David E. Hansen, MD
Donna Harmon, MSN
Paula Herrmann, MD
Tiffany Elder Hines, MD
Tim Hinton, MD
Rob R. Hood, MD
Sean Gillette Hughes, MD
Shubhada Jagasia, MD, MMHC
Ashley B. Johnson, RN, NP
Howard W. Jones III, MD
Jill Jones, MD
Hillary Kaplan, MD
Mohana Karlekar, MD
Rondi Marie Kauffmann, MD, MPH
Vicki Leigh Keedy, MD
Sean Garrett Kelly, MD
Waleed Khalaf, MD
Austin Kirschner, MD, PhD
Sapna Parikh Kripalani, MD
Marvin W. Kronenberg, MD
Susan F. Kroop, MD
Alexandra L. Kuchler, APN, NP
Lisa Lancaster, MD
Jennifer Lane, MD
Mark Lawson, MD
Ashlee Lecorps, MSN, FNP-BC
Mia Alyce Levy, MD
Julia Breyer Lewis, MD
Christopher Lind, MD
Catherine Linn, MD
Jamie MacDonald, MD
William Martinez, MD, MS
Ingrid Mayer, MD, MSCI
William H. Maynard, MD
Rachel McDowell, ACNP, MSN
Lynne McFarland, NP, MEd, MSN
John McPherson, MD
Kate McReynolds, MSN, MSc
Beth Meador, MSN
Ingrid Meszoely, MD
Jami Miller, MD
Matthew Miller, MD
Robert F. Miller, MD
Sanjay Mohan, MD, MSCI
Margaret Morrison, MSN
Celia B. Morse, MSN, APN
Sandra Moutsios, MD
Barbara A. Murphy, MD
Robertson Nash, MA, MBA, MSN
Melinda New, MD
Kenneth Niermann, MD, MSCI, BS
Stephanie G. Norfolk, MD
Vincent Novak, MD, MS, BS
Anne O’Duffy, MD
Scott R. Parker, MD
John Peach, MD
Jason Pereira, MD
Roman E. Perri, MD
Robert Piana, MD
Holly Pierce, MSN
Jan Price, MD
Meredith Pugh, MD, MSCI
Stephen Raffanti, MPH, MD
Julie Wang Rezk, DMD
Heather Ridinger, MD
Russell Ries, MD, FACS
Mark Antony Robbins, MD
Ben H. Rowan III, MD
Charles Rush, MD
Bethany Sanders, MSN, CNM
Rochell Burton, MSN, ANP-BC
Melissa L. Scalise, MD
Heidi Maree Schaefer, MD
David Schwartz, MD
Leon Robert Scott, MD
John W. Seibert, MD
William Serafin, MD
Shannon Stinnett Serie, MD
Carla Marin Sevin, MD
Eric Tatsuo Shinohara, MD, MSCI
Katie Sibler, APN, MSN, WHNP-BC
Christopher Sizemore, DO
Emily Skotte, APRN
Joseph A. Smith, MD
Michael Kevin Smith, PhD, MD
Stephen James Smith, MD
Deborah Snedegar, APRN, MSN
- Anderson Spickard III, MD, MS
William Stebbins, MD
Eli Steigelfest, MD
Catherine Vanessa Stober, MD
Stephen Anthony Strickland Jr, MS, MD, MSCI
Craig Sussman, MD
Simpson Bobo Tanner IV, MD, CCD
Margaret Taylor, MSN, CNM
Reid Carleton Thompson, MD
Laurie Tompkins, APRN, MSN
Kimberly Nicole Vinson, MD
Julianne Wagnon, MSN, JD
Allison M. Walker, AG-ACNP
Cynthia Wasden, MSN, ACNP, BSN
Kenneth Watford, DNP, APRN
Melissa F. Wellons, MD
Bobby White, MD
Brandon Williams, MD
Dana Wirth, MSN, FNP
Benjamin Womack, MD
Patrick Stephen Yachimski, MD
Elizabeth Ann Yakes, MD
Sally J. York, MD, PhD
Ruth Young, MD
Hong Yu, MD
Carl Zimmerman, MD
Providers – Pediatrics
Margaret W. Anderson, DNP, FNP-BC
Sunny Bell, MD
Alex Diamond, MPH, DO
Tom Doyle, MD
English Chapman Flack, MS, MD
Alisa Carman Gotte, MD
William Heerman, MD, MPH
Elizabeth Adair Herbert, PNP, APRN-BC
Tracy Earl Hunley, MD
Tara Mosley Huss, MD
Dana Ross Janssen, MD
Deborah Kaye P. Jones, MD, MS
Lori Chaffin Jordan, PhD, MD
Jennifer Najjar Leeper, MD
Rachel Mace, MD
Angela Cherie Maxwell-Horn, MD
Andrew Radbill, MD
Mark Elkin Rawls, MD
Jonathan Schoenecker, MD, PhD
Stephanie M. Spence, MSN, NP
Jill Elyn Steigelfest, MD