patient access

October 1, 2015

New digital tools set to enhance patient experience at VUMC

Vanderbilt University Medical Center (VUMC) is introducing a host of customer-focused digital tools to increase access and help patients better manage their health.

By VUMC News and Communications
June 11, 2015

Physician Council seeks to enhance VUMC’s clinical excellence efforts

Communication is a two-way street, and Vanderbilt University Medical Center’s Physician Council for Clinical Service Excellence, formed in 2011, uses its monthly meetings to share ideas, come up with new ones, and take institutional information back to their practices.

By Nancy Humphrey
May 21, 2015

Initiative to speed call response times sees success

For patients who pick up the telephone to call VUMC, one of the first opportunities to make a good impression is how quickly they get a real person on the line.

By VUMC News and Communications
April 2, 2015

New center strengthens ties with area EMS personnel

A newly established center will serve as a central repository of Vanderbilt resources for the region’s emergency medical services (EMS) personnel.

By VUMC News and Communications
February 13, 2014

Leadership moves bolster patient access experience

Health care service and access are at the crux of new Vanderbilt University Medical Center leadership appointments.

By Paul Govern
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