During April, Vanderbilt IT experienced an issue with the termination of some Lync long-distance calls that resulted in overcharges. VUIT has resolved this issue, and customers who were incorrectly charged will receive their appropriate credits in May.
Similarly, VUIT has identified a few AT&T teleconferencing calls made in April that had an average participant duration of more than two hours. VUIT has attributed this to the Lync call-termination issue, and these customers will not be billed for calls that unintentionally exceeded two hours.
For more information, please contact Glenn Pitts at glenn.pitts@vanderbilt.edu.
