Providers, clinics lauded for patient satisfaction effortsSep. 10, 2015, 9:10 AM
Three areas of Vanderbilt University Medical Center won Top Performer Awards in the 2015 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor until recently.
The Monroe Carell Jr. Children’s Hospital at Vanderbilt won the Top Performer Award for “Inpatient Services — Children’s Hospitals,” and the Clinical Research Center and 7A Pediatric Cardiology also received Top Performer Awards from PRC.
The designation, which each also won last year, means that these areas scored at or above the 100th percentile in overall quality of care of the hospitals in the PRC national benchmark group.
Ten individual practitioners at VUMC also won PRC Top Performer Awards for 2015.
In addition to the Top Performer Awards, Vanderbilt University Medical Center (VUMC) providers and teams with exceptional patient satisfaction scores also won 209 5-Star Awards in PRC’s surveys of patient attitudes, which it conducts for hundreds of hospitals and health systems.
“We are proud that a number of our clinical areas and clinicians have demonstrated spectacular performance on our patient satisfaction surveys,” said Paul Sternberg Jr., M.D., Chief Patient Experience Officer for VUMC. “This reflects Vanderbilt’s nationally recognized excellence in clinical care across the enterprise.”
PRC limits eligibility for 5-Star Awards to individuals and groups having 50 or more survey responses over the previous year, and limits eligibility for Top Performer Awards to individuals with 50 or more survey responses and groups with 100 or more responses.
A new vendor will be conducting such surveys in the future.
“With our new vendor, Press Ganey, we will be measuring our patient satisfaction against a significantly larger data base of peer hospitals and clinicians,” said Sternberg, also the George W. Hale Professor of Ophthalmology and Visual Sciences and chair of the department. “One of the main reasons we switched survey vendors is to provide us with a more meaningful benchmark in order to continue to promote the importance of extraordinary service to our patients and their families.”
Below is the list of the PRC Top Performer Awards and 5-Star Awards for 2015.
Top Performer Awards: Units
• Monroe Carell Jr. Children’s Hospital at Vanderbilt — Inpatient Services
• 7A Pediatric Cardiology
• Clinical Research Center—Inpatient
Top Performer Awards: Individuals
Cindy Anderson, MSN
R. Daniel Beauchamp, M.D.
Tom Elasy, M.D.
Stacy Lea Hawkins, CRNP
Dana Ross Janssen, M.D.
Ann Kavanaugh-McHugh, M.D.
Richard Miller, M.D.
John Nadeau, M.D.
Edward Benjamin Penn, M.D.
Elizabeth Ann Yakes, M.D.
Individual 5-Star Award Winners for 2015
Ahmad Jaber Abu-Halimah, M.D.
Amanda Catherine Peltier, M.D.
Ana Magdalena Grau, M.D.
Andre L. Churchwell, M.D.
Andrew Eric Radbill, M.D.
Andrew Garrett Sokolow, M.D.
Anne Elizabeth O’Duffy, M.D.
Anthony James Langone, M.D.
Arnold W. Malcolm, M.D., MBA
Benjamin D. Womack, M.D.
Beth Meador, RN, ACNS-BC, CDE
Bobby J. White, M.D.
Bradley William Freeman, M.D.
Brandy L. McClain, RN, MSN, PCNS-BC, PNP-BC
Brittany J. Nelson, CRNP
Catherine Gaelyn Garrett, M.D.
Catherine Russell Linn, M.D.
Chasidy Dionne Singleton, M.D.
Chongbin Zhu, Ph.D.
Christine Allocco, FNP
Cynthia Allen, PT
Cynthia M. Wasden, MSN, ACNP, BSN
Darrel L. Ellis, M.D.
David Oliver Francis, M.D., MS
David S. Morgan, M.D.
Deborah A. Snedegar, CRNP
Deborah Kaye P. Jones, M.D.
Dineo Khabele, M.D.
Douglas Robert Herr, Psy.D.
Douglass Brooks Clayton, M.D.
Eli Steigelfest, M.D.
Elias Victor Haddad, M.D.
Elisabeth Donlevy Willers, M.D.
Emily Graham Kurtz, M.D.
Eric Shawn Lambright, M.D.
Fenna Tanner Phibbs, M.D., MPH
Fernando Elijovich, M.D.
Frank Wadsworth Virgin, M.D.
Gary S. Solomon, Ph.D., BA
George B. Wanna, M.D., FACS
Helen Hatfield, CRNP
Hong Yu, M.D., BA
Howard A. Fuchs, M.D.
Irina A. Didier, M.D.
Ivan Michael Robbins, M.D.
Jacqueline Stafford, M.D. BS
James A. Bookman, M.D.
James A. Duncavage, M.D.
James L. Netterville, M.D.
James Matthew Luther, M.D.
Jami Lyn Miller, M.D.
Jan Ellen Price, M.D.
Jane Jungeon Choi, M.D.
Janie Lipps Hagan, ANP, BC, CDE
Jeffrey B. Boord, MPH, M.D.
Jennifer Kiser Green, M.D., MPH
Jennifer L. Najjar, M.D.
Jennifer Lynne Halpern, M.D.
Jill Gilbert, M.D.
Jill J. Jones, M.D.
John Addison McPherson, M.D.
John Edward Kuhn, M.D.
John Paul Peach, M.D.
John W. Brock, III, M.D.
Jonathan Gregory Schoenecker, M.D., Ph.D.
Jordan David Berlin, M.D.
Joseph Samir Neimat, M.D.
Julie Ann Means, M.D.
Katharine McReynolds, APRN, MSc, MSN, ANP-BC
Kenneth John Niermann, M.D., MSCI
Kimberly Bailey Fortner, M.D.
Kirby Hudson Deeter, DPM
Kristin Kathleen Ancell, M.D.
Larry Wayne Markham, M.D., MSCR
Laurie C. Goerzen, CRNP
Lisa Hood Lancaster, M.D.
Lori Ann Kehler, OD, FAAO
Marc Logan Bennett, M.D. FACS
Margaret A. Morrison, RN, ACNP-BC
Margaret C. Taylor, MSN, CNM
Mark D. Glazer, M.D.
Marni L. Groves, MSN, NP-C
Marta Ann Crispens, M.D.
Mary Elizabeth Keebler, M.D.
Melinda Stacey New, M.D.
Mia Alyce Levy, M.D.
Michael D. Holzman, M.D., MPH
Michael H. Sherman, M.D.
Michael J. Fowler, M.D.
Michael Kevin Smith, M.D., Ph.D., MMHC, FACP
Michael Thomas Baker, M.D.
Natasha Janelle Schneider, M.D.
Paul Edward Moore, M.D.
Paula Christine Herrmann, M.D.
Pete Pitaya Fong, M.D.
Peter Hedera, M.D.
Rob R. Hood, M.D.
Robert F. Miller, M.D.
Robert Frederick Labadie, M.D., Ph.D., FACS
Robert H. Ossoff, MS, M.D., DMD
Robert Joseph Sinard, M.D.
Robert Lucien Abraham, M.D.
Robert Noel Piana, M.D.
Roman E. Perri, M.D.
S. Bobo Tanner, M.D.
Sandra A. Moutsios, M.D.
Sanjay Ram Mohan, M.D., BA
Sapna Parikh Kripalani, M.D.
Scott Robinson Parker, M.D.
Shubhada Madan Jagasia, M.D., MMHC
Sunny Denise Bell, M.D.
Susan Faye Kroop, M.D.
Susan Ficken, FNP-BC
Suzanne T. Csorna, MSN
Tamara L. Callahan, M.D.
Taylor Koval, LMT
Thomas Cleveland, Ph.D.
Thomas P. Doyle, M.D.
Tracy Earl Hunley, M.D.
W. Anderson Spickard, III, M.D.
William Gleason Stebbins, M.D.
Ysela Marie Carrillo, M.D.
Clinics Winning 5-Star Awards for 2015
Vanderbilt Asthma, Sinus, & Allergy Program
Vanderbilt Hereditary Cancer Clinic at the Breast Center
Vanderbilt Hereditary Cancer Clinic
The Vanderbilt Breast Center-Surgery Practice
The Vanderbilt Breast Center-Medical Oncology Practice
Pediatric Cardiology Clinic
Pediatric Nephrology Clinic
Acupuncture, Massage, Nutrition & Yoga (Vanderbilt Center for Integrative Health)
Pediatric Arrhythmia Clinic
Pediatric Orthopaedic Clinic
Center for Women’s Health Fetal Care Center
Vanderbilt Heart, Franklin, Kentucky (Vanderbilt Heart and Vascular Institute)
Vanderbilt Heart and Vascular Institute (VHVI Heart Failure Group)
Cognitive Disorders Clinic
The General Surgery Clinic in Franklin
Murfreesboro Clinic (Vanderbilt Eye Institute)
Pediatric Rheumatology Clinic
Oculoplastics (Vanderbilt Eye Institute)
The Vanderbilt Breast Center-Breast Reconstruction Plastic Surgery Practice
Vanderbilt Internal Medicine Suite I
GI Liver Transplant Clinic
GI Clinic – Hepatology
Cool Springs Oncology Clinic
Heart Failure (Vanderbilt Heart and Vascular Group)
Neurotology Clinic at Vanderbilt (Vanderbilt Bill Wilkerson Center)
Vanderbilt Internal Medicine, Acute Practice
Other groups winning 5-star awards for 2015
10T3 Myelosuppression/Stem Cell Transplant
5S Cardiacovascular Progressive Care
5N Cardiovascular ICU
9NSM Surgical Stepdown
Ortho Trauma (10S)
S44 Colorectal Unit
Monroe Carell Jr. Children’s Hospital at Vanderbilt
7S NICU VUH
Otolaryngology Surgery Perioperative Services
Pediatric Urology Surgery Perioperative Services
General Surgery Oncology
Vanderbilt Bone & Joint Surgery Center
Cool Springs Surgery Center – GI
Outpatient Technical (Outpatient Services)—Adult and Pediatric—Entity Award
Vanderbilt University Medical Center Outpatient Services
Outpatient Technical (Outpatient Services)—Adult and Pediatric
Belle Meade Imaging
VHVI Cardiac Cath
VHVI Cardiac Echo Lab at MCE
VHVI Heart Station
Vanderbilt Heart, OHO
Vanderbilt Heart, Franklin
General Clinical Research Center
Hematology-Stem Cell Transplant Clinic
Balance Disorders Clinic at MCE 7th Floor
Audiology Clinic at MCE 9th Floor
Pediatric Audiology at MCE 9th Floor
Speech-Language Pathology at NCCD
Pi Beta Phi Rehabilitation Institite – Occupational Therapy
Pi Beta Phi Rehabilitation Institite – Physical Therapy
Pediatric Audiology at DOT
Pediatric Speech-Language Pathology at DOT
Pediatric Speech-Language Pathology
Pi Beta Phi Rehabilitation Institite – Wheelchair Clinic
The Infusion Center at One Hundred Oaks
Otolaryngology Speech Therapy
Pediatric Cardiology – Echo Lab
Pediatric Heart Station
Pulmonary Function Testing
Breast Imaging at One Hundred Oaks
Center for Women’s Imaging at One Hundred Oaks
Center for Women’s Imaging
Imaging at Vanderbilt Franklin Women’s Center
Pediatric Diagnostic Radiology
Pediatric Radiology Nuclear Medicine
Radiology – Ultrasound
Orthopaedic Occupational Therapy
Orthopaedic Physical Therapy
Pediatric Occupational Therapy
Pediatric Physical Therapy
Vanderbilt Williamson Rheumatology Infusion