September 10, 2015

Providers, clinics lauded for patient satisfaction efforts

Three areas of Vanderbilt University Medical Center won Top Performer Awards in the 2015 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor until recently.

Three areas of Vanderbilt University Medical Center won Top Performer Awards in the 2015 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor until recently.

The Monroe Carell Jr. Children’s Hospital at Vanderbilt won the Top Performer Award for “Inpatient Services — Children’s Hospitals,” and the Clinical Research Center and 7A Pediatric Cardiology also received Top Performer Awards from PRC.

The designation, which each also won last year, means that these areas scored at or above the 100th percentile in overall quality of care of the hospitals in the PRC national benchmark group.
Ten individual practitioners at VUMC also won PRC Top Performer Awards for 2015.

In addition to the Top Performer Awards, Vanderbilt University Medical Center (VUMC) providers and teams with exceptional patient satisfaction scores also won 209 5-Star Awards in PRC’s surveys of patient attitudes, which it conducts for hundreds of hospitals and health systems.

“We are proud that a number of our clinical areas and clinicians have demonstrated spectacular performance on our patient satisfaction surveys,” said Paul Sternberg Jr., M.D., Chief Patient Experience Officer for VUMC. “This reflects Vanderbilt’s nationally recognized excellence in clinical care across the enterprise.”

PRC limits eligibility for 5-Star Awards to individuals and groups having 50 or more survey responses over the previous year, and limits eligibility for Top Performer Awards to individuals with 50 or more survey responses and groups with 100 or more responses.
A new vendor will be conducting such surveys in the future.

“With our new vendor, Press Ganey, we will be measuring our patient satisfaction against a significantly larger data base of peer hospitals and clinicians,” said Sternberg, also the George W. Hale Professor of Ophthalmology and Visual Sciences and chair of the department. “One of the main reasons we switched survey vendors is to provide us with a more meaningful benchmark in order to continue to promote the importance of extraordinary service to our patients and their families.”

Below is the list of the PRC Top Performer Awards and 5-Star Awards for 2015.

Top Performer Awards: Units

• Monroe Carell Jr. Children’s Hospital at Vanderbilt — Inpatient Services

• 7A Pediatric Cardiology

• Clinical Research Center—Inpatient

Top Performer Awards: Individuals

Cindy Anderson, MSN

R. Daniel Beauchamp, M.D.

Tom Elasy, M.D.

Stacy Lea Hawkins, CRNP

Dana Ross Janssen, M.D.

Ann Kavanaugh-McHugh, M.D.

Richard Miller, M.D.

John Nadeau, M.D.

Edward Benjamin Penn, M.D.

Elizabeth Ann Yakes, M.D.


Individual 5-Star Award Winners for 2015

Ahmad Jaber Abu-Halimah, M.D.

Amanda Catherine Peltier, M.D.

Ana Magdalena Grau, M.D.

Andre L. Churchwell, M.D.

Andrew Eric Radbill, M.D.

Andrew Garrett Sokolow, M.D.

Anne Elizabeth O’Duffy, M.D.

Anthony James Langone, M.D.

Arnold W. Malcolm, M.D., MBA

Benjamin D. Womack, M.D.

Beth Meador, RN, ACNS-BC, CDE

Bobby J. White, M.D.

Bradley William Freeman, M.D.

Brandy L. McClain, RN, MSN, PCNS-BC, PNP-BC

Brittany J. Nelson, CRNP

Catherine Gaelyn Garrett, M.D.

Catherine Russell Linn, M.D.

Chasidy Dionne Singleton, M.D.

Chongbin Zhu, Ph.D.

Christine Allocco, FNP

Cynthia Allen, PT

Cynthia M. Wasden, MSN, ACNP, BSN

Darrel L. Ellis, M.D.

David Oliver Francis, M.D., MS

David S. Morgan, M.D.

Deborah A. Snedegar, CRNP

Deborah Kaye P. Jones, M.D.

Dineo Khabele, M.D.

Douglas Robert Herr, Psy.D.

Douglass Brooks Clayton, M.D.

Eli Steigelfest, M.D.

Elias Victor Haddad, M.D.

Elisabeth Donlevy Willers, M.D.

Emily Graham Kurtz, M.D.

Eric Shawn Lambright, M.D.

Fenna Tanner Phibbs, M.D., MPH

Fernando Elijovich, M.D.

Frank Wadsworth Virgin, M.D.

Gary S. Solomon, Ph.D., BA

George B. Wanna, M.D., FACS

Helen Hatfield, CRNP

Hong Yu, M.D., BA

Howard A. Fuchs, M.D.

Irina A. Didier, M.D.

Ivan Michael Robbins, M.D.

Jacqueline Stafford, M.D. BS

James A. Bookman, M.D.

James A. Duncavage, M.D.

James L. Netterville, M.D.

James Matthew Luther, M.D.

Jami Lyn Miller, M.D.

Jan Ellen Price, M.D.

Jane Jungeon Choi, M.D.

Janie Lipps Hagan, ANP, BC, CDE

Jeffrey B. Boord, MPH, M.D.

Jennifer Kiser Green, M.D., MPH

Jennifer L. Najjar, M.D.

Jennifer Lynne Halpern, M.D.

Jill Gilbert, M.D.

Jill J. Jones, M.D.

John Addison McPherson, M.D.

John Edward Kuhn, M.D.

John Paul Peach, M.D.

John W. Brock, III, M.D.

Jonathan Gregory Schoenecker, M.D., Ph.D.

Jordan David Berlin, M.D.

Joseph Samir Neimat, M.D.

Julie Ann Means, M.D.

Katharine McReynolds, APRN, MSc, MSN, ANP-BC

Kenneth John Niermann, M.D., MSCI

Kimberly Bailey Fortner, M.D.

Kirby Hudson Deeter, DPM

Kristin Kathleen Ancell, M.D.

Larry Wayne Markham, M.D., MSCR

Laurie C. Goerzen, CRNP

Lisa Hood Lancaster, M.D.

Lori Ann Kehler, OD, FAAO

Marc Logan Bennett, M.D. FACS

Margaret A. Morrison, RN, ACNP-BC

Margaret C. Taylor, MSN, CNM

Mark D. Glazer, M.D.

Marni L. Groves, MSN, NP-C

Marta Ann Crispens, M.D.

Mary Elizabeth Keebler, M.D.

Melinda Stacey New, M.D.

Mia Alyce Levy, M.D.

Michael D. Holzman, M.D., MPH

Michael H. Sherman, M.D.

Michael J. Fowler, M.D.

Michael Kevin Smith, M.D., Ph.D., MMHC, FACP

Michael Thomas Baker, M.D.

Natasha Janelle Schneider, M.D.

Paul Edward Moore, M.D.

Paula Christine Herrmann, M.D.

Pete Pitaya Fong, M.D.

Peter Hedera, M.D.

Rob R. Hood, M.D.

Robert F. Miller, M.D.

Robert Frederick Labadie, M.D., Ph.D., FACS

Robert H. Ossoff, MS, M.D., DMD

Robert Joseph Sinard, M.D.

Robert Lucien Abraham, M.D.

Robert Noel Piana, M.D.

Roman E. Perri, M.D.

S. Bobo Tanner, M.D.

Sandra A. Moutsios, M.D.

Sanjay Ram Mohan, M.D., BA

Sapna Parikh Kripalani, M.D.

Scott Robinson Parker, M.D.

Shubhada Madan Jagasia, M.D., MMHC

Sunny Denise Bell, M.D.

Susan Faye Kroop, M.D.

Susan Ficken, FNP-BC

Suzanne T. Csorna, MSN

Tamara L. Callahan, M.D.

Taylor Koval, LMT

Thomas Cleveland, Ph.D.

Thomas P. Doyle, M.D.

Tracy Earl Hunley, M.D.

W. Anderson Spickard, III, M.D.

William Gleason Stebbins, M.D.

Ysela Marie Carrillo, M.D.


Clinics Winning 5-Star Awards for 2015

Vanderbilt Asthma, Sinus, & Allergy Program

Vanderbilt Hereditary Cancer Clinic at the Breast Center

Vanderbilt Hereditary Cancer Clinic

The Vanderbilt Breast Center-Surgery Practice

The Vanderbilt Breast Center-Medical Oncology Practice

Pediatric Cardiology Clinic

Pediatric Nephrology Clinic

Trauma Clinic

Acupuncture, Massage, Nutrition & Yoga (Vanderbilt Center for Integrative Health)

Pediatric Arrhythmia Clinic

Pediatric Orthopaedic Clinic

Center for Women’s Health Fetal Care Center

Vanderbilt Heart, Franklin, Kentucky (Vanderbilt Heart and Vascular Institute)

Pulmonary Oncology

Vanderbilt Heart and Vascular Institute (VHVI Heart Failure Group)

Cognitive Disorders Clinic

University Pediatrics

The General Surgery Clinic in Franklin

Murfreesboro Clinic (Vanderbilt Eye Institute)

Pediatric Rheumatology Clinic

Oculoplastics (Vanderbilt Eye Institute)

The Vanderbilt Breast Center-Breast Reconstruction Plastic Surgery Practice

Vanderbilt Internal Medicine Suite I

GI Liver Transplant Clinic

GI Clinic – Hepatology

Cool Springs Oncology Clinic

Heart Failure (Vanderbilt Heart and Vascular Group)

Endocrine Clinic

Neurotology Clinic at Vanderbilt (Vanderbilt Bill Wilkerson Center)

Vanderbilt Internal Medicine, Acute Practice


Other groups winning 5-star awards for 2015


Adult Inpatient

10T3 Myelosuppression/Stem Cell Transplant

5S Cardiacovascular Progressive Care

5N Cardiovascular ICU

9NSM Surgical Stepdown

MICU (8T3)

Neuroscience ICU

Ortho Trauma (10S)

S44 Colorectal Unit


Monroe Carell Jr. Children’s Hospital at Vanderbilt



Pediatric Emergency

Otolaryngology Surgery Perioperative Services

Pediatric Urology Surgery Perioperative Services


Ambulatory Surgery—Adult

General Surgery Oncology


Urology VOR

Vanderbilt Bone & Joint Surgery Center

Cool Springs Surgery Center – GI


Outpatient Technical (Outpatient Services)—Adult and Pediatric—Entity Award

Vanderbilt University Medical Center Outpatient Services


Outpatient Technical (Outpatient Services)—Adult and Pediatric

Belle Meade Imaging

VHVI Cardiac Cath

VHVI Cardiac Echo Lab at MCE

VHVI Heart Station

Vanderbilt Heart, OHO

Vanderbilt Heart, Franklin

General Clinical Research Center

Hematology-Stem Cell Transplant Clinic

Balance Disorders Clinic at MCE 7th Floor

Audiology Clinic at MCE 9th Floor

Pediatric Audiology at MCE 9th Floor

Speech-Language Pathology at NCCD

Pi Beta Phi Rehabilitation Institite – Occupational Therapy

Pi Beta Phi Rehabilitation Institite – Physical Therapy

Pediatric Audiology at DOT

Pediatric Speech-Language Pathology at DOT

Pediatric Speech-Language Pathology

Pi Beta Phi Rehabilitation Institite – Wheelchair Clinic

The Infusion Center at One Hundred Oaks

Infusion Center

Comprehensive Ophthalmology

Physical Therapy

Otolaryngology Speech Therapy

Pediatric Cardiology – Echo Lab

Pediatric Heart Station

Pulmonary Function Testing

Breast Imaging at One Hundred Oaks

Center for Women’s Imaging at One Hundred Oaks

Center for Women’s Imaging

Imaging at Vanderbilt Franklin Women’s Center

Pediatric Diagnostic Radiology

Pediatric Radiology Nuclear Medicine

Radiology – Ultrasound

Orthopaedic Occupational Therapy

Orthopaedic Physical Therapy

Pediatric Occupational Therapy

Pediatric Physical Therapy

Vanderbilt Williamson Rheumatology Infusion