March 21, 2023

MyWorkday featured FAQs: Mobile app, how to get help at Go Live

Q: Does Workday have a mobile app?

 A: Yes, Workday does have a mobile app that employees can download. It will, however, not initially be supported by VUMC resources. The Help Desk will be unable to answer questions or provide guidance for use of the Workday app. Therefore, it is not advised to use the Workday mobile app.

After Go Live and stabilization of the new systems, the Workday team will determine a timeline for when the mobile app will be supported and available for employee use.

Q: How do I get help at Go Live?

A: There will be several resources available to help you if you need help during the transition to Workday and Tecsys.

For Workday, the first course of action is to use the numerous self-help resources available:

  • Training modules (Tecsys users should also review the training)
  • “Guide Me” prompts powered by WalkMe within Workday (requires VUMC network to appear)
  • Supplemental Quick Reference Guides​
  • FAQs​
  • Finance Translators​
  • Report Crosswalks​
  • Workday Help​ (for questions or issues that would have historically been sent to Employee Service Center)

After reviewing the self-help resources, employees should then ask their assigned Super User (or at-the-elbow support team member for Tecsys) for help. You can find your Workday Super User here (search by department name or number). A list of Tecsys at-the-elbow support team members can be found here.

If the Super User is unable to answer the question, employees can also submit a Pegasus ticket. The ticket will follow a prioritization process, based on the urgency of the issue. Guides to submitting a Pegasus ticket can be found under “Supplemental Quick Reference Guides” on the Training Hub of the MyWorkday website.

Some Pegasus tickets will require that the employee’s manager submits the ticket, including updates to employee security. access within Workday