July 6, 2023

Be aware and report remote support scams

Vanderbilt Enterprise Cybersecurity (VEC) is issuing a warning regarding remote support scams across VUMC. A remote support scam is when a malicious actor attempts to trick the user into thinking there is a serious virus infection or problem with their computer. The scammer will request that the user download a program that will allow access to the user’s computer.

Once the program is downloaded, the scammer will steal information from the computer and install other unwanted software. They will often require or request money to be sent via crypto currency or money transfer before the work is complete.

What to Look For:

Remote support scams can happen one of two ways.

  • A person will receive a phone call from someone claiming to be Microsoft support or tech support.
  • A pop-up will appear on the computer screen claiming that there is suspicious activity and list a number to call for a live technician.

If you believe you are the victim of a remote support scam, please turn off your computer and call the VUMC Help Desk at 615-343-4357 (HELP) for assistance with your computer immediately. If you have been a victim of a remote support scam by providing money, contact your local police department and your financial institutions.