The OnBase document management support team will implement changes C0248519 on Saturday, Aug. 19 at 9 p.m., and C0248520 on Saturday, Aug. 26 at 9 p.m. to perform database upgrades that are necessary and are prerequisites for additional upgrade work coming in the weeks and months ahead. There are no functional changes being made to OnBase as a result of these events. Please refer to the Tip Sheet for more information.
Documents may not be scanned using the desktop “toaster” scanners during these downtimes.
Preparation for Downtime
- Users should complete as much necessary scanning as possible prior to the start of each downtime.
- Documents (e.g., Operative Consents) that might be needed during the downtimes may be scanned, but a hard copy of the consent should be available for reference during the downtimes.
During Downtime
- eStar will be available during these downtimes.
- Documents may be scanned using Multifunction devices (“MFDs”), but they will not be indexed until OnBase is back up.
- Previously scanned documents may be accessed & viewed/printed from Star Panel. See Tip Sheet for guidance.
- Downtime processes will be used for any work processes normally dependent on review of OnBase images from eStar.
Post Downtime Recovery
- Documents scanned during the downtimes will be indexed and, as indexing is completed, will be accessible for viewing via OnBase and eStar.
- Work processes that utilize document review in OnBase may resume.