December 21, 2023

VUMC’s phone greetings add Spanish and Arabic

VUMC’s telephone system greetings have now been translated for Spanish and Arabic speakers. Adding these two commonly spoken languages will fulfill the needs of 98% of those calling the Medical Center and will provide a direct line for Spanish and Arabic speakers to VUMC’s translator services team.

The change went live in mid-December. Prior to the update VUMC’s message was only in English, and, while a connection to a translation service was available, accessing this service was often a lengthy process.