March 27, 2014
Text appointment reminders generate high response rates
For years, Vanderbilt Medical Group has used robocalls to remind patients of upcoming appointments. The reminders are triggered four days out, and VMG is able to refill approximately 60 percent of all cancellations that occur at this four-day mark. Cancellations account for approximately 7 percent of all patient responses to these appointment reminders.
By Paul Govern