patient access

New digital tools set to enhance patient experience at VUMC

Vanderbilt University Medical Center (VUMC) is introducing a host of customer-focused digital tools to increase access and help patients better manage their health.

Physician Council seeks to enhance VUMC’s clinical excellence efforts

Communication is a two-way street, and Vanderbilt University Medical Center’s Physician Council for Clinical Service Excellence, formed in 2011, uses its monthly meetings to share ideas, come up with new ones, and take institutional information back to their practices.

Initiative to speed call response times sees success

For patients who pick up the telephone to call VUMC, one of the first opportunities to make a good impression is how quickly they get a real person on the line.

New center strengthens ties with area EMS personnel

A newly established center will serve as a central repository of Vanderbilt resources for the region’s emergency medical services (EMS) personnel.

Leadership moves bolster patient access experience

Health care service and access are at the crux of new Vanderbilt University Medical Center leadership appointments.

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