VMC providers lauded for patient satisfaction scores
Providers and clinical teams with exceptional patient satisfaction scores at Vanderbilt Medical Center have won 13 Top Performer Awards and 140 Five Star Awards in the 2009 Excellence in Healthcare Awards, sponsored by Professional Research Consultants Inc., Vanderbilt's patient satisfaction surveyor.
PRC conducts surveys of patient attitudes for some 1,800 hospitals and health systems.
The company's annual awards are based on a single survey question asking patients to rate the care they've received from a team or an individual provider. Top Performer Awards go to individuals and teams who score in the 100th percentile within their clinical discipline or service category, and Five Star Awards go to those who score within the 90th percentile to 99th percentiles.
Award eligibility is based on the number of survey responses gathered by PRC.
Individual winners of 2009 Top Performer Awards at VMC include:
Rosemary Cope, L.P.C.
Darrel Ellis, M.D.
Sandra Moutsios, M.D.
Bill Putnam, M.D.
• Rosemary Cope, L.P.C., mental health clinician
• Darrel Ellis, M.D., associate professor of Medicine
• Sandra Moutsios, M.D., assistant professor of Medicine and Pediatrics
• Bill Putnam, M.D., professor and chair of Thoracic Surgery
Team winners of 2009 Top Performer Awards include: 5 South Neurocare; 10 South Renal Transplant; Cardiac Cath Lab; Clinical Research Center; Adult Outpatient Psychiatry; VCH Ophthalmology Day Surgery; VCH Urology Day Surgery; Perioperative Evaluation Center; and the Vascular Lab.
“High patient satisfaction is at the core of good health care. On behalf of our patients, I want to thank all our award winners for their vital service,” said Martin Sandler, M.D., associate vice-chancellor for Hospital Affairs.
“I congratulate all our winners and applaud their outstanding dedication to our patients,” said C. Wright Pinson, M.D., M.B.A., chief medical officer and associate vice chancellor for Clinical Affairs.
“My congratulations and thanks to our award winners for all they do to earn the loyalty and support of patients,” said Larry Goldberg, CEO of Vanderbilt University Hospital.
“I want to congratulate all our winners and thank them for the excellent service they provide every day to patients and families at Children's Hospital,” said Kevin Churchwell, M.D., CEO of the Monroe Carell Jr. Children's Hospital at Vanderbilt.
Five Star Award individual winners
Roy O. Elam, III, M.D.
Tom A. Elasy, M.D.
William H. Maynard, M.D.
Jan E. Price, M.D.
Timothy John Hinton, M.D.
Debra S. Rankin, M.D.
W. Anderson Spickard, III, M.D.
Chad S. Boomershine, M.D.
Nancy J. Brown, M.D.
Thomas Cleveland, Ph.D.
Michael K. Cooper, M.D.
Lala A. Cornelius, M.D.
John H. Dixon, M.D.
Brian G. Engelhardt, M.D.
Joseph L. Fredi, M.D.
John P. Greer, M.D.
Kirsten L. Haman
Susan F. Kroop, M.D.
Emily Graham Kurtz, M.D.
Lisa Hood Lancaster, M.D.
Christopher D. Lind, M.D.
Anne E. O'Duffy, M.D.
Beth A. Malow, M.D.
David S. Raiford, M.D.
Bruce J. Roth, M.D.
Ronald M. Salomon, M.D.
John S. Sergent, M.D.
Mark A. Wigger, M.D.
David X. Zhao, M.D.
Audrey Jane Case, F.N.P.
Susan L. Ficken, A.P.R.N.
Helen Hatfield, M.S.N.
Debra A. Dodd, M.D.
Thomas P. Doyle, M.D.
Richard H. Ho, M.D.
Tracy E. Hunley M.D.
James A. Johns, M.D.
Ann Kavanaugh-McHugh, M.D.
James Donald Moore, M.D.
Jennifer L. Najjar, M.D.
William E. Russell, M.D.
Marta Ann Crispens, M.D.
Lori Ann F. Kehler, M.D.
Peter E. Konrad, M.D.
Eric Shawn Lambright, M.D.
Nipun B. Merchant, M.D.
Ingrid M. Meszoely, M.D.
Robert H. Ossoff, M.D.
Matthew M. Pearson, M.D.
Henry Paul Russell, M.D.
John Christopher Thomas, M.D.
William Russell Ries, M.D.
Joseph A. Smith, Jr., M.D.
Five Star Award team winners
Vanderbilt Hospital — inpatient
Vanderbilt Hospital — outpatient techinical
Vanderbilt Children's Hospital
Adult Emergency
Pediatric Emergency
6 South Cardiac Step-down
7 North Cardiac Step-down
11 North
Cardiovascular Intensive Care Unit
8 North
8 South
S3400 General Medicine
TVC Observation Unit
S5400/S6400 Orthopedics Unit
6A (VCH unit)
6B (VCH unit)
6C (VCH unit)
7C (VCH unit)
8A (VCH unit)
8B (VCH unit)
MCE3
S4400 Colorectal Unit
Addiction Medicine Clinic
Addition Medicine Outpatient Therapy
General Adult Outpatient Therapy VAV
Geriatric Outpatient Therapy
Mental Health Center
VHVI Nuclear Cardiology
Pediatric Cardiology Outpatient Echo Lab
Pediatric Cardiology Services
Dermatology Clinic
Green Hills Practice
Women's Health Center
Hillsboro Medical Group
Midwifery Practice West End
Ophthalmology Franklin Eye Clinic
Pediatric Dermatology Clinic
University Pediatrics
Vanderbilt Internal Medicine Suite I
Vanderbilt Internal Medicine Suite II
Vanderbilt Internal Medicine Suite III
Williamson Brentwood Clinic
Williamson Spring Hill Clinic
VHVI Lebanon
VCH Cardiac Surgery Clinic
Cool Springs Oncology Clinic
GI Liver Transplant Clinic
GYN Oncology Practice
Neuro TVC Stroke Clinic
VOI Orthopaedics Foot Ankle Clinic
Pi Beta Phi Rehabilitation Institute VMG
Otolaryngology Voice Botox – Village at Vanderbilt
Voice Center
Pediatric Arrhythmia Clinic
Pediatric Cardiology Clinic
Pediatric Diabetes Clinic
Pediatric Endocrinology Clinic
Pediatric Hematology Clinic
Vanderbilt Internal Medicine Diabetes Clinic
VCH Endoscopy Lab
Hillsboro Pulmonary Function Test Lab
Neurodiagnostics Lab
Pulmonary Function Testing Lab
MCJCH Pediatric EEG Laboratory
Outpatient Bone Marrow Biopsy
Radiology Breast Center
Center for Women's Imaging
Radiology CT Non-Neuro
Radiology MRI Neuro
Radiology MRI Non-Neuro
Pediatric Radiology CT
Pediatric Radiology Nuclear Medicine
PET Radiology
Gen Surg Oncology Same Day Surgery
4 South Surgery Unit
Ortho Hand Ambulatory Surgery Center
Sports Medicine Ambulatory Surgery Center
Otolaryngology Day Surgery
VCH Pediatric Day Surgery
Vascular Same Day Surgery
Cool Springs Ambulatory Surgery Center
Pi Beta Phi Rehabilitation Institute
Otolaryngology Speech Therapy
Orthopedic Physical Therapy
Pediatric Physical Therapy
Balance Disorders Clinic
Audiology Clinic