Brian Carlson

Communicating effectively is an important aspect of the Credo that guides the professional conduct of Vanderbilt University Medical Center employees, while the Patient and Family Promise guides our commitment to patients.

Leaders with Vanderbilt Health want to increase enrollment in My Health at Vanderbilt (MHAV), the online portal that offers VUMC’s patients such advantages as interacting with their electronic medical records, communicating securely with members of their healthcare team and paying medical bills electronically.

As Vanderbilt University Medical Center (VUMC) gears up for the Nov. 2 launch of eStar, teams throughout the medical center are hard at work to ensure the transition is seamless and positive for patients and their families.

Beginning this week, the first of a series of six messages is being distributed to Vanderbilt University Medical Center (VUMC) employees highlighting ways to best fulfill the Vanderbilt Patient and Family Promise, a guiding principle that was created by patients and providers and adopted at VUMC in 2013.

When eStar goes live in the early morning hours of Nov. 2, the transition process should be largely invisible to the hundreds of patients who will be in the care of Vanderbilt University Medical Center (VUMC) at the time.

Vanderbilt University Medical Center (VUMC) is introducing a host of customer-focused digital tools to increase access and help patients better manage their health.

For patients who pick up the telephone to call VUMC, one of the first opportunities to make a good impression is how quickly they get a real person on the line.