Patient Access Services

February 20, 2024

Vanessa Marlowe strives to create “caring connections” with patients and her colleagues

Marlowe recognized with VUMC Five Pillar Leader Award for her work

By Bill Snyder
January 3, 2022

DeBruler named Vice-President of Patient Access Services, Adult Ambulatory Operations

Jennifer DeBruler, MD, has been named Vanderbilt University Medical Center’s new Vice-President, Patient Access Services, Adult Ambulatory Operations.

By Nancy Humphrey
June 14, 2021

Wright named medical director for Patient Access Services

Rick Wright, MD, chair of the Department of Orthopaedic Surgery at Vanderbilt University Medical Center, has been named medical director for Patient Access Services (PAS).

By Jill Clendening
A VUMC study found that following up with patients within the week after their hospital discharge as a stand-alone intervention has no impact on readmissions, mortality or patient satisfaction.
April 16, 2020

VUMC’s hotline surpasses 20,000-call milestone

In early March Vanderbilt University Medical Center established a telephone hotline for its patients and employees concerned that they could be ill with COVID-19. The hotline has since received more than 20,000 calls.

By Nancy Humphrey
March 11, 2020

VUMC rolls out new standard attire program for patient service specialists

Vanderbilt University Medical Center recently launched a new standard attire program for patient service specialists (PSS), the staff who work in outpatient check-in and checkout areas.

By Jill Clendening
Thomas Nantais, MBA, and Lisa Griffin, MBA, CCCM, lead the Patient Access Services team as improvements are made in how both patient and referring provider calls are handled.
February 7, 2019

Team seeks to reduce access barriers for patients and clinicians

Vanderbilt University Medical Center (VUMC) has stellar health care providers, but if patients can’t get appointments to see those providers in a timely manner, that doesn’t mean much. Fortunately, a Patient Access Services (PAS) team has been working behind the scenes throughout 2018 to knock down barriers to accessing care.

By Jill Clendening
September 19, 2018

School teachers needed supplies. VUMC employees stepped up.

About 300 employees made donations and filled multiple LP PENCIL Box yellow bins with paper, pencils, crayons and other supplies
By Tavia Smith