Patient Experience

Vanderbilt Health Affiliated Network clinicians and staff have been providing the highest levels of care in the region for 10 years.
April 20, 2023

Patients, families share positive feedback on their VUMC experiences

Vanderbilt University Medical Center’s mission is “personalizing the patient experience through our caring spirit and remarkable capabilities,” and the positive feedback from patients and families will be celebrated during Patient Experience Week, April 23-29.

By Kathy Whitney
November 1, 2022

Patient Experience awards honor excellence of clinical teams and individual clinicians

Vanderbilt University Medical Center is recognizing 581 clinicians and 148 clinical areas for receiving high marks from patients, earning Excellence in Patient Experience awards for fiscal year 2022.

By Jill Clendening
Patient care technician Pamela Spencer holds up a handwritten letter from a patient’s parent filled with praise for Spencer’s special bond with her patients.
April 27, 2022

Patients and families share positive feedback on their experiences at VUMC

To mark Patient Experience Week, a national event to celebrate how health care providers impact patient experience, several employees from across the Medical Center were invited to participate in a video to share their thoughts about why patient experience is so important.

By Jill Clendening
Margaret Taylor, DNP, CNM, received more than 30 patient survey responses and earned a perfect 100 score on those surveys during fiscal year 2021.
October 13, 2021

Patient Experience awards honor service excellence

Vanderbilt University Medical Center is recognizing 485 clinicians and 132 clinical areas for receiving high marks from patients, earning Excellence in Patient Experience awards for fiscal year 2021.

By Jill Clendening
Beth Singleton, RN, is one of many VUMC employees to receive positive feedback.
April 28, 2021

Recognition initiative shares patients’ praise of VUMC employees

A significant focus of Vanderbilt University Medical Center’s mission is “Personalizing the patient experience through our caring spirit and remarkable capabilities.”

By Mia Garchitorena-Scancarelli
September 23, 2020

‘One VUMC Team’ initiative celebrates Medical Center heroes

Recognizing and celebrating the exceptional people found among the workforce of Vanderbilt University Medical Center is the focus of Defining Personalized Care: One VUMC Team, Hero Edition, the latest segment of a multiyear Culture of Service initiative underway at the Medical Center.

By Jill Clendening
August 19, 2020

Positive results for VUMC service education initiative

In October 2018, Vanderbilt University Medical Center’s Defining Personalized Care — Elevating Our Culture of Service initiative was launched, and leaders are applauding the service education’s reinforcement of positive behaviors for improved delivery of service to each other, to patients and to their family members.
By Jill Clendening
October 18, 2018

Major initiative set to enhance VUMC’s culture of service

At some point, everyone has had a customer service experience that was disappointing. Even though everything else may have met or exceeded expectations the things people tend to remember are often the negatives.
By John Howser
October 11, 2017

Patient experience awards honor service excellence

Vanderbilt University Medical Center (VUMC) has recognized 157 clinicians and 41 areas with Excellence in Patient Experience Awards in recognition of outstanding performance and exceptional commitment to service excellence.
By Kathy Whitney
March 3, 2016

VUMC adopting online provider rating system

For many years, patients who came to Vanderbilt University Medical Center (VUMC) for care would receive a survey asking, among other things, about how they rated the experience — including the professionalism and friendliness of the physician or other health care provider.
By Wayne Wood