June 20, 2008

elevate: Answering the Tough Questions

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Medical Center leadership answers the tough questions about what the elevate program is and what it means for the people who work at VUMC.

Question: What if a staff member refuses to sign the Credo or disagree with some of the wording?

Answer: Whereas there is no language that makes the signing of the Credo a condition of employment, upholding the values and behaviors of Vanderbilt Medical Center's Credo is an expectation of employment for all of us.

Each employee is evaluated on performance of his/her key functions and demonstration of Credo behaviors.

An employee's unsatisfactory performance in any of the Credo values could result in performance counseling up to discharge.

Our Credo is at the foundation of who we are and is essential to our integrity as an organization.

Here's the Credo:

• We provide excellence in health care, research and education.

• We treat others as we wish to be treated.

• We continuously evaluate and improve our performance

• I make those I serve my highest priority.

• I have a sense of ownership.

• I conduct myself professionally.

• I respect privacy and confidentiality.

• I communicate effectively.

• I am committed to my colleagues.

— Peter Giammalvo, chief learning officer