September 22, 2006

Elevate: Answering the Tough Questions

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Medical Center leadership answers the tough questions about what the elevate program is and what it means for the people who work at VUMC.

Question: Given the Medical Center's annual job turnover, how do we maintain elevate over time?

Answer: We're already well along in addressing how to sustain and build on the changes and improvements that our organization is undertaking through elevate.

This year we created a new leadership position, chief learning officer, and we've been fortunate to be able to attract Peter Giammalvo, Ph.D., to this role.

Peter will provide overall leadership for organizational development and workplace learning.

VUMC employee orientation programs have been revamped to provide an introduction to our new work standards and to the principles that are reshaping our organization.

Under elevate, we've adopted a broad and ambitious set of organizational goals, each with annual targets attached; if elevate is a journey, these goals describe our destination and help to sustain our progress.

This combination — careful selection and orientation of new staff and faculty, increased attention to organizational development and workplace learning, and continued focus on organizational goals — should help ensure that elevate becomes woven into the organizational fabric of VUMC.

— Harry Jacobson, M.D., vice chancellor for Health Affairs