February 10, 2006

Elevate news

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Elevate news

AIDET training on tap

Clinical staff across Vanderbilt University Medical Center are learning a new service protocol called AIDET.

“A” is for acknowledge the patient, if possible by last name.

“I” is for introduce yourself, your skill set, certification and training.

“D” is for duration — describe the test, how long it will take and when results will be available.

“E” is for explain the test, including any pain that may be involved.

“T” is for thank the patient.

The new protocol is part of elevate, VUMC's wide-ranging improvement effort.

All clinical staff are being offered 90-minute AIDET training sessions led by coaches from the Studer Group, the consulting firm assisting VUMC in implementing elevate. Training concludes in April. AIDET will also be added to VUMC staff orientation. Staff in some areas got the training last year.

“The success of our clinical programs rests in large part on the level of personal service that we provide to patients and families,” said Dave Posch, Vanderbilt Medical Group's chief operating officer. “AIDET training is one more resource to help us perform to clear standards throughout the hospital and clinic.”

For a list of training sessions, see the finance Web site, http://finweb.mc.vanderbilt.edu/, under “training registration,” or contact Maria Gonzales in the Learning Center at 322-3313.

The elevate Web site can be reached from a link on the VUMC home page under “staff and faculty resources.”

VMG satisfaction survey

An online survey of Vanderbilt Medical Group physicians and nurse practitioners will run through Feb. 28.

Sponsored by the elevate steering committee, the survey is intended to measure VMG satisfaction with information technology, support for clinicians in hospital units and clinics, senior leadership and other aspects of the Medical Center.

The survey was launched with an e-mail to VMG members on Feb. 3. Members of the medical group can find the survey on the Web at www.prcsurvey.com/VUMC. Separate elevate satisfaction surveys of researchers and of resident physicians will be conducted later this year.