Terrell Smith Archives
Jan. 18, 2018—André Churchwell, MD, greeted those gathered in Light Hall for Monday’s Martin Luther King Jr. Commemorative Lecture with a reminder that his father, Robert, gave the first such lecture at Vanderbilt 17 years ago.
Oct. 24, 2017—As Vanderbilt University Medical Center (VUMC) gears up for the Nov. 2 launch of eStar, teams throughout the medical center are hard at work to ensure the transition is seamless and positive for patients and their families.
Oct. 5, 2017—Beginning this week, the first of a series of six messages is being distributed to Vanderbilt University Medical Center (VUMC) employees highlighting ways to best fulfill the Vanderbilt Patient and Family Promise, a guiding principle that was created by patients and providers and adopted at VUMC in 2013.
Aug. 10, 2017—When eStar goes live in the early morning hours of Nov. 2, the transition process should be largely invisible to the hundreds of patients who will be in the care of Vanderbilt University Medical Center (VUMC) at the time.
Apr. 21, 2016—More than 5,600 people are participating in Advise Vanderbilt six months after Vanderbilt University Medical Center launched the program of online advisers to help leadership improve patient satisfaction and patient and family engagement in care.
Aug. 30, 2012—Confusion over the check-in process. A missing sign. A bathroom that needs cleaning. A route difficult to navigate with a wheelchair. These are things that Vanderbilt University Medical Center staff can easily overlook but can make or break a patient’s experience. Through its Patient and Family Advisory Councils, VUMC has tapped into its best resources...