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Vanderbilt Specialty Pharmacy receives Patient Choice Award

Dec. 19, 2019, 10:48 AM


by Kelsey Herbers

In recognition of its commitment to patient satisfaction, the Vanderbilt Specialty Pharmacy (VSP) has received the 2019 Specialty Pharmacy Patient Choice Award in the Non-Pharmacy Benefit Manager and Payer Specialty Pharmacy category.

The award was created by Zitter Health Insights and Specialty Pharmacy Times in 2017 to honor specialty pharmacies and their commitment to patients. The awards are presented annually, and rankings are based on each organization’s average score from quarterly patient satisfaction surveys.

VSP is the first health system-based specialty pharmacy to win the award.

“Our focus at Vanderbilt Specialty Pharmacy has always been on the patient journey, and we strive to ensure a transparent, seamless experience tailored to each patient that alleviates as much stress as possible,” said Tara Kelley, PharmD, MMHC, executive director of VSP. “We feel that the integration of specialty pharmacy services into the overall clinical health care team ensures the best continuity of care and promotes elevated patient engagement and experience.

“The fact that this award is a direct result of the experience our patients have with our service underscores the significance of this honor and makes it exceptionally meaningful for our team.”

VSP offers patients with chronic or rare conditions coordinated care inside the patient’s specialty clinic, complete specialty therapy management programs, initial counseling and education on new prescriptions, periodic assessments and interventions and financial counseling.

Since its launch in 2011, the program’s patient-centered approach has demonstrated decreased time to medication approval and initiation, substantial patient cost savings and increased medication adherence. The model also increased physician satisfaction.

For more information about VSP, visit

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