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Specialty Pharmacy earns second consecutive Patient Choice Award

May. 20, 2020, 2:28 PM

by Kelsey Herbers

Vanderbilt University Medical Center’s Specialty Pharmacy (VSP) has received a 2020 Patient Choice Award recognizing its commitment to patient satisfaction.

This is the second consecutive year VSP has received the annual award. It was the first health system-based specialty pharmacy to win the award last year.

The award, created by Zitter Health Insights (now MMIT) and Specialty Pharmacy Times in 2017, has now been expanded to include health system specialty pharmacies as one of the four categories of specialty pharmacies recognized.

Finalists are selected based on each organization’s average net promoter score from quarterly patient satisfaction surveys. The criteria for the award were formulated by a committee representing pharmaceutical manufacturers, health plans, pharmacy benefit managers, trade organizations, consultants and equity research firms.

“We were honored to be nominated for the Patient Choice Award again this year, and we are humbled to be chosen from a field of elite health system specialty pharmacies who we know work tirelessly to provide unsurpassed patient care,” said Tara Kelley, PharmD, MMHC, executive director of VSP.

“Our team goes to great lengths every day to ensure that each patient journey is seamless and tailored to individual needs in order to alleviate as much stress as possible for our patients.”

Since its launch in 2011, VSP’s patient-centered approach has demonstrated decreased time to medication approval and initiation, substantial patient cost savings and increased medication adherence. The model also increased physician satisfaction.

The program offers patients with chronic or rare conditions coordinated care inside the patient’s specialty clinic, complete specialty therapy management programs, initial counseling and education on new prescriptions, periodic assessments and interventions and financial counseling.

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