culture Archive — Page 1 of 1

Portrait of a middle-aged man in a dark suit, white shirt, and red-and-blue striped tie, standing indoors.
December 1, 2021

Message of appreciation for Joint Commission survey

Vanderbilt University Medical Center’s caring culture was on full display during the recent survey by the The Joint Commission.

By Vanderbilt Health News
Woman wearing a blue T-shirt labeled “Average Jo,” with a clip-on microphone, standing outdoors near a brick building.
October 18, 2018

Major initiative set to enhance VUMC’s culture of service

At some point, everyone has had a customer service experience that was disappointing. Even though everything else may have met or exceeded expectations the things people tend to remember are often the negatives.

By John Howser