patient access

January 3, 2022

DeBruler named Vice-President of Patient Access Services, Adult Ambulatory Operations

Jennifer DeBruler, MD, has been named Vanderbilt University Medical Center’s new Vice-President, Patient Access Services, Adult Ambulatory Operations.

By Nancy Humphrey
July 22, 2021

Children’s Hospital adds online scheduling option

Self-checkout and online ordering have become ways for consumers to gain both control and convenience in today’s marketplace. And health care is no exception.

By Jessica Pasley
October 16, 2019

OpenNotes gives patients full access to clinician notes

Patients who receive treatment at three VUMC clinics were recently given full access to their clinicians’ notes in their electronic medical records as part of an OpenNotes pilot.

By Jill Clendening
Thomas Nantais, MBA, and Lisa Griffin, MBA, CCCM, lead the Patient Access Services team as improvements are made in how both patient and referring provider calls are handled.
February 7, 2019

Team seeks to reduce access barriers for patients and clinicians

Vanderbilt University Medical Center (VUMC) has stellar health care providers, but if patients can’t get appointments to see those providers in a timely manner, that doesn’t mean much. Fortunately, a Patient Access Services (PAS) team has been working behind the scenes throughout 2018 to knock down barriers to accessing care.

By Jill Clendening
January 17, 2019

Tool cuts wait times at Children’s After-Hours Clinics

Monroe Carell Jr. Children’s Hospital at Vanderbilt is cutting waiting room times by half in its after-hours clinics, thanks to a new tool that patients can use for “call-ahead” arrivals.

By Jessica Pasley
October 11, 2018

‘Wait List’ offers patients new way to get appointments sooner

Vanderbilt Health is offering a new way to get an earlier, more convenient time for your next appointment if one becomes available. It’s called Wait List.

By Bill Snyder
June 14, 2018

New My Health at Vanderbilt feature allows users to join waitlist for earlier appointments

My Health at Vanderbilt (MHAV), the online portal that allows Vanderbilt Health patients to message their providers, check lab results and pay bills, among other functions, has debuted a feature, called Fast Pass, that allows users who have an appointment with a VUMC provider to join a waitlist for an earlier appointment if one becomes available.
By Wayne Wood
May 21, 2018

Cheri Frazier’s treatment for a brain tumor, and return to work afterward, illuminates her passion to treat others like family

“My philosophy is, I am a patient myself. What if someone is in pain when they call? What if they’re scared? The team does anything we can to help them."
By Nancy Humphrey
April 5, 2018

Griffin joins VUMC as Vice President of Patient Access Services

Lisa Griffin has joined Vanderbilt University Medical Center as Vice President of Patient Access Services.
By Jill Clendening
October 12, 2017

Major makeover set to expand My Health at Vanderbilt features

My Health at Vanderbilt (MHAV) is an online software application that lets patients interact with their electronic medical records, communicate securely with their health care team and pay medical bills electronically.
By Paul Govern
July 13, 2017

Children’s Hospital ED adds new rooms to speed treatment

Monroe Carell Jr. Children’s Hospital at Vanderbilt has added seven new rooms to its Emergency Department (ED) to help increase the speed with which the team assesses and treats pediatric patients for minor emergencies.
By Christina Echegaray
August 11, 2016

Mobile app for My Health at Vanderbilt expands access options

Vanderbilt University Medical Center’s secure online patient portal, My Health at Vanderbilt (MHAV), is now even more accessible to patients with the launch of a new mobile app.
By Jill Clendening
April 21, 2016

Additional beds enhance patient access, service

An initiative to add beds in strategic locations throughout Vanderbilt University Medical Center (VUMC), decrease patients’ length of stay and focus on morning discharges is paying off with improved patient access to services, hospital leaders say.
By Jill Clendening
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