patient satisfaction

April 13, 2023

Low-professionalism residents later draw higher patient complaints: study

A Vanderbilt study finds a strong association between lower ratings for interpersonal communication skills among medical residents in their last year of training and greater likelihood of unsolicited patient complaints among doctors during their first year of employment after training.

By Paul Govern
Beth Singleton, RN, is one of many VUMC employees to receive positive feedback.
April 28, 2021

Recognition initiative shares patients’ praise of VUMC employees

A significant focus of Vanderbilt University Medical Center’s mission is “Personalizing the patient experience through our caring spirit and remarkable capabilities.”

By Mia Garchitorena-Scancarelli
A VUMC study found that following up with patients within the week after their hospital discharge as a stand-alone intervention has no impact on readmissions, mortality or patient satisfaction.
September 24, 2020

Follow-up calls don’t impact readmission, mortality rates: study

Following up with adult general medicine patients by phone within the week after their hospital discharge as a stand-alone intervention has no impact on readmissions, mortality or patient satisfaction, according to a new study by Vanderbilt University Medical Center researchers.

By Kelsey Herbers
June 8, 2020

When rankings are unfounded

There are many good reasons to survey anesthesiology patient satisfaction but ranking individual clinicians isn’t one of them, the authors of a new study conclude.

By Paul Govern
The Clinical Research Center (CRC) was one of 27 clinical areas at Vanderbilt University Medical Center that received a 2019 Excellence in Patient Experience award in recognition of exceptional performance and commitment to service excellence. Shown here, Scott McCarver, MHA, left, and Robin Steaban, MSN, RN, right, present the Clinical Research Center’s award to, from left, Crystal Rice, RN, BSN, Lana Howard, RN, CCRP, and Lamar Bowman, RN, BSN. Not pictured: Deloris Lee, RN, BSN.
October 23, 2019

Awards honor employees’ patient experience efforts

Vanderbilt University Medical Center has recognized 183 clinicians and 27 clinical areas with Excellence in Patient Experience awards in recognition of exceptional performance and commitment to service excellence.

By Jill Clendening
October 11, 2017

Patient experience awards honor service excellence

Vanderbilt University Medical Center (VUMC) has recognized 157 clinicians and 41 areas with Excellence in Patient Experience Awards in recognition of outstanding performance and exceptional commitment to service excellence.

By Kathy Whitney
July 28, 2016

VUMC online provider rating system now live

Patient ratings of Vanderbilt University Medical Center (VUMC) health care providers are now live and viewable by the public on the Medical Center website.
By Wayne Wood
March 3, 2016

VUMC adopting online provider rating system

For many years, patients who came to Vanderbilt University Medical Center (VUMC) for care would receive a survey asking, among other things, about how they rated the experience — including the professionalism and friendliness of the physician or other health care provider.
By Wayne Wood
September 10, 2015

Providers, clinics lauded for patient satisfaction efforts

Three areas of Vanderbilt University Medical Center won Top Performer Awards in the 2015 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor until recently.
By Wayne Wood
July 23, 2015

VUMC switches to new vendor for patient surveys

Part of Vanderbilt University Medical Center’s (VUMC) continual effort to improve patient satisfaction is gathering feedback from individuals who recently received care.
By VUMC News and Communications
June 12, 2014

Patient satisfaction awards honor providers, units

The Monroe Carell Jr. Children’s Hospital at Vanderbilt won the Top Performer Award for “Inpatient Services — Children’s Hospitals” in the 2014 Excellence in Healthcare Award, sponsored by Professional Research Consultants Inc. (PRC), Vanderbilt’s patient satisfaction surveyor.
By Wayne Wood
October 31, 2013

Knowing who their physician is boosts patient satisfaction

Knowing who your doctor is — and a couple of facts about that person — may go a long way toward improving patient satisfaction, according to a Vanderbilt study in the Journal of Orthopaedic Trauma.
By Craig Boerner
August 15, 2013

Patient satisfaction awards honor providers, teams

Vanderbilt University Medical Center providers and teams with exceptional patient satisfaction scores have won 14 Top Performer Awards and 273 5-Star Awards in the 2013 Excellence in Healthcare Awards, sponsored by Professional Research Consultants Inc., Vanderbilt's patient satisfaction surveyor.
By Wayne Wood
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