“No matter how difficult the task may be, Leslie finds a way to make someone’s life better.”
“He works so hard behind the scenes, then shows up to the patient’s room with a smile on his face and makes the whole process appear seamless and easy.”
“I love putting smiles on people’s faces when they don’t have a lot to smile about.”
He hopes the software applications and systems he and his team develop work so well that users don’t even notice them.
“Nick always says, ‘it will be OK,’ and ‘we got this.’”
Gaffney said that the best part of her job is being able to tell patients that their account is resolved, and they don’t have to worry about it any more.