Defining Personalized Care

February 24, 2021

Service initiative amplifies importance of including and respecting all

Vanderbilt University Medical Center has an extraordinarily diverse workforce and embracing the differences of every employee is the theme of “Defining Personalized Care: We Commit to Be …,” the latest segment of a multiyear Culture of Service initiative underway at the Medical Center.

By Jill Clendening
August 19, 2020

Positive results for VUMC service education initiative

In October 2018, Vanderbilt University Medical Center’s Defining Personalized Care — Elevating Our Culture of Service initiative was launched, and leaders are applauding the service education’s reinforcement of positive behaviors for improved delivery of service to each other, to patients and to their family members.

By Jill Clendening
February 19, 2020

Rounds: A tagline to remember

By Doug Campbell
August 22, 2019

Take Defining Personalized Care — Listen to Understand

By Jill Clendening
August 14, 2019

New service education highlights clinicians’ influence as role models

Beginning this month, Vanderbilt Health clinicians will take part in service education that hinges on the vital function they serve every day as leaders and role models of positive behavior for their colleagues and trainees.

By Jill Clendening
May 24, 2019

VUMC launches personalized care-themed ad campaign

By Wayne Wood
March 21, 2019

Communicating effectively focus of education initiative

Communicating effectively is an important aspect of the Credo that guides the professional conduct of Vanderbilt University Medical Center employees, while the Patient and Family Promise guides our commitment to patients.
By Jill Clendening
October 18, 2018

Major initiative set to enhance VUMC’s culture of service

At some point, everyone has had a customer service experience that was disappointing. Even though everything else may have met or exceeded expectations the things people tend to remember are often the negatives.
By John Howser
May 10, 2018

Storytelling initiative focuses on ‘Defining Personalized Care’

A new digital-first storytelling initiative, Defining Personalized Care, highlights the personal impact everyone at Vanderbilt Health makes with patients, families and each other.
By VUMC News and Communications