Press Ganey

November 1, 2022

Patient Experience awards honor excellence of clinical teams and individual clinicians

Vanderbilt University Medical Center is recognizing 581 clinicians and 148 clinical areas for receiving high marks from patients, earning Excellence in Patient Experience awards for fiscal year 2022.

By Jill Clendening
Patient care technician Pamela Spencer holds up a handwritten letter from a patient’s parent filled with praise for Spencer’s special bond with her patients.
April 27, 2022

Patients and families share positive feedback on their experiences at VUMC

To mark Patient Experience Week, a national event to celebrate how health care providers impact patient experience, several employees from across the Medical Center were invited to participate in a video to share their thoughts about why patient experience is so important.

By Jill Clendening
Four Rheumatology clinical areas earned Excellence in Patient Experience awards for fiscal year 2020. Shown here are rheumatology faculty and fellows. (photo taken prior to social distancing)
November 11, 2020

Patient Experience Awards honor clinical excellence

Vanderbilt University Medical Center has recognized 368 clinicians and 86 clinical areas for receiving high marks from patients, earning Excellence in Patient Experience awards for fiscal year 2020.

By Jill Clendening
The Clinical Research Center (CRC) was one of 27 clinical areas at Vanderbilt University Medical Center that received a 2019 Excellence in Patient Experience award in recognition of exceptional performance and commitment to service excellence. Shown here, Scott McCarver, MHA, left, and Robin Steaban, MSN, RN, right, present the Clinical Research Center’s award to, from left, Crystal Rice, RN, BSN, Lana Howard, RN, CCRP, and Lamar Bowman, RN, BSN. Not pictured: Deloris Lee, RN, BSN.
October 23, 2019

Awards honor employees’ patient experience efforts

Vanderbilt University Medical Center has recognized 183 clinicians and 27 clinical areas with Excellence in Patient Experience awards in recognition of exceptional performance and commitment to service excellence.

By Jill Clendening
October 11, 2017

Patient experience awards honor service excellence

Vanderbilt University Medical Center (VUMC) has recognized 157 clinicians and 41 areas with Excellence in Patient Experience Awards in recognition of outstanding performance and exceptional commitment to service excellence.

By Kathy Whitney
March 3, 2016

VUMC adopting online provider rating system

For many years, patients who came to Vanderbilt University Medical Center (VUMC) for care would receive a survey asking, among other things, about how they rated the experience — including the professionalism and friendliness of the physician or other health care provider.

By Wayne Wood
July 23, 2015

VUMC switches to new vendor for patient surveys

Part of Vanderbilt University Medical Center’s (VUMC) continual effort to improve patient satisfaction is gathering feedback from individuals who recently received care.
By VUMC News and Communications