June 9, 2023

Updated My Health at Vanderbilt Messaging

Updated MHAV Unread Message Notification

Why: To minimize unnecessary notification in InBasket.

Who: All InBasket Users.

What: Users will have the option to decide whether they want to set a date for critical message notifications rather than having the default 2-day notification.

When: June 28, 2023

Details:  Removing the automatic 2-day notification will significantly reduce noise for users and allow them to only receive unread message notifications they find relevant.

Updating Wording for MHAV Response Time

Why: To more effectively align with policies and manage expectations.

Who: All My Health at Vanderbilt Users.

What: Updated wording for MHAV messages now reads that patients should expect a response within “2 business days,” replacing the current “48 hours” response time.

When: June 7, 2023

Elimination of Patient-Read Receipt

Why: To simplify the message interface.

Who: All My Health at Vanderbilt Users.

What: The patient-read receipt and timestamp showing the last time staff viewed message will be removed from the patient communication thread.

When: June 7, 2023

 

Reduction of Character Count of MHAV Messages

Why: To lessen the length of patient messages.

Who: All My Health at Vanderbilt Users.

What: The maximum character count for messages will be reduced from 1,500 to 1,000.

When: June 7, 2023

Reduction in the Time Patients Can Reply to Message Threads

Why: To lessen the length of time patients can reply to a message thread to assist eVisit workflow and chart review.

Who: All My Health at Vanderbilt Users.

What: The timeframe a patient can reply to a Message Thread will decrease from 60 days to 14 days.

When: June 7, 2023

Questions: Call to Help Desk at 343-HELP (4357).