Vanderbilt University Medical Center (VUMC) has recognized 157 clinicians and 41 areas with Excellence in Patient Experience Awards in recognition of outstanding performance and exceptional commitment to service excellence.
The award honors areas and clinicians who have reached the 90th percentile nationally in patient experience for fiscal year (FY) 2017.
The awards are based on nine different surveys administered by health care solutions and consultant company Press Ganey across various service areas including medical practice/clinics, inpatient, ambulatory surgery, outpatient services and others.
The top box scores (the percent of the best possible responses) of all the questions on the survey were compared to the Press Ganey benchmark. All areas above the 90th percentile received an award. The provider-related questions on the medical practice/clinic survey were used to recognize clinicians. Eligibility depended on having at least 30 surveys returned during FY 17.
“We are very proud that so many of our clinical areas and clinicians have demonstrated spectacular performance on our patient experience surveys,” said Paul Sternberg Jr., M.D., Chief Patient Experience Officer for VUMC. “This reflects VUMC’s nationally recognized excellence in clinical care across the enterprise.”
“With our vendor, Press Ganey, we are measuring our patient experience scores against a significantly larger database of peer hospitals and clinicians,” said Sternberg, also the George W. Hale Professor of Ophthalmology and Visual Sciences and chair of the department. “One of the main reasons we switched survey vendors last year was to provide us with a more meaningful benchmark. It is impressive that our clinicians compared so favorably to this robust standard and is reflective of VUMC’s commitment to the importance of extraordinary service to our patients and their families.”
Inpatient – Adult
Cardiac Observation
Clinical Research
Inpatient – Pediatric
Neonatal Intensive Care Unit
Ambulatory Surgery – Adult
Cardiology Catheterization Procedures
Vanderbilt Bone & Joint Surgery Center
Vanderbilt FEL/VOS Surgery Center
VHVI Cardiac Catheterization Procedures
Behavioral Health
Vanderbilt Behavioral Health Adolescent Partial Hospitalization Program
Clinic – Adult
Vanderbilt Adult Primary Care – Suite I
Vanderbilt Bone & Joint – Spring Hill
Vanderbilt Cosmetic Dermatology at One Hundred Oaks
Vanderbilt Cosmetic Surgery Clinic
Vanderbilt Endocrinology Clinic at One Hundred Oaks
Vanderbilt Medical Specialties – Rheumatology NP Clinic
Vanderbilt Orthopaedics – Mt. Juliet Hand Clinic
Vanderbilt Physical Medicine & Rehabilitation Procedures
Vanderbilt Primary Care – Green Hills
Vanderbilt Primary Care – Hillsboro Medical Group
Vanderbilt Rheumatology – Green Hills
Vanderbilt Urology – Cool Springs Langmesser Clinic
VHVI – Franklin, Kentucky NP Clinic
VHVI – Winchester Clinic
VHVI Cardiology – Lebanon Clinic
VICC Genetics – McReynolds Clinic
VICC Northcrest Oncology Clinic
VICC Radiation Oncology Clinic – Franklin
VICC Spring Hill Oncology Clinic
VICC Thoracic Clinic – Williamson
Clinic – Pediatric
Pediatric Urology Jackson
University Pediatrics at 100 Oaks
Outpatient Services – Adult
Department of Hearing and Speech Sciences; Audiology Clinic at MCE 9th Floor
Vanderbilt Dayani Cardiac Pulmonary Rehab
Vanderbilt Dermatology – Phototherapy Clinic
Vanderbilt Orthopaedic Institute – Physical Therapy
Vanderbilt Orthopaedics – Occupational Therapy – Franklin
Vanderbilt Orthopaedics – Physical Therapy – Franklin
Vanderbilt Rheumatology – Cool Springs Infusion Clinic
VHVI Anticoagulation Clinic – Franklin
VHVI Anticoagulation Clinic at One Hundred Oaks
Outpatient Services – Pediatric
Pediatric Occupational Therapy
Urgent Care – Pediatric
Spring Hill Pediatric After Hours Clinic
Clinic – Providers
Vandana Gupta Abramson, MD
Kristin Ancell, MD
Federica Angel, MD
Kanika Bagai, MSCI, MD
Michael Baker, MD
Alison Barlow, APRN, MSN
Robert Daniel Beauchamp, MD
Jonathan Becker, DO, MS
Sunny Bell, MD
Cynthia Blalock, RN, MSN, AGPCNP-BC
Scott Borinstein, MD, PhD
Cassandra Brady, MD
Ian Byram, MD
Ysela Carrillo, MD
Geoffrey Chidsey, MD
Andre Churchwell, MD
Lynn Clement, BSN, MSN, NP
Frank Cornell, MD, MS
Charles Leonard Cox III, MD
Marta Ann Crispens, MD
Kathryn Dahir, MD
Tracey Dewire, ACNP, MSN, BS
Alex Diamond, MPH, DO
John Dixon Jr, MD
Diana Dowdy, CNM, DNP
Debbie Drake-Davis, MBA, DNP
Mary Egger, ADN, BSN, MSN
Darrel Ellis, MD
Maie El-Sourady, MD, MSc
Susan Ficken, APRN
Michael Fowler, MD
Joseph Fredi, MD
Matthew Fusco, MD
Jay Gainer III, MD
Gaelyn Garrett, MD
Jill Gilbert, MD
Mark Glazer, MD
Laurie Goerzen, FNP, MSN, BSN
Stacey Goodman, MD
Ana Grau, MD
Jennifer Green, MD, MPH
John Greer, MD
Marni Groves, BSN, MSN, NP
Elias Haddad, MD
Janie Lipps-Hagan, APRN, MSN, BSN
David Hansen, MD
Helen Hatfield, APRN, RN
Stacy Hawkins, NP, BSN, MSN
William Heerman, MD, MPH
Paula Herrmann, MD
Timothy Hinton, MD
Irene Hong-McAtee, MD
Rob Hood, MD
Leora Horn, MD, MS
Tara Mosley Huss, MD
Madan Jagasia, MD, MBBS, MS
Dana Janssen, MD
Deborah Price Jones, MD, MS
Jill Jones, MD
Hillary Kaplan, MD
Ashley Karpinos, MD, MPH
Ann Kavanaugh-McHugh, MD
Vicki Keedy, MD
Lori Ann Kehler, OD
Waleed Khalaf, MD
Yasmin West Khan, MD
Anna Kirk, CNP, MSN
Austin Kirschner, MD, PhD
Heather Koons, MD
Taylor Koval, LMT
Jed Kuhn, MD, MS
Eric Lambright, MD
Mark Lawson, MD
Christopher Lind, MD
Catherine Linn, MD
Rachel Mace, MD
Larry Markham, MD, MSCR
Michael May, MD, PhD
Ingrid Mayer, MD, MSCI
William Maynard, MD
Tonna McCutcheon, APRN, MSN, BSN, DNP
Rachel McDowell, ACNP, MSN
Lynne McFarland, NP, MEd, MSN
John McPherson, MD
Kate McReynolds, MSN, MSc
Beth Meador, MSN
Ingrid Meszoely, MD
Jami Miller, MD
Matthew Miller, MD
Nicole Miller, MD
Rick Miller, MD, BS
Robert Miller, MD
Sanjay Mohan, MD, MSCI
Paul Moore, MD
David Morgan, MD
Margaret Morrison, MSN
Sandra Moutsios, MD
James Netterville, MD, FACS
Melinda New, MD
Kenneth Niermann, MD, MSCI, BS
Vincent Novak, MD, MS, BS
Michael O’Connor, MD
Anne O’Duffy, MD
Evan Osmundson, MD, PhD
Sarah Parker, MD
Scott Parker, MD
John Peach, MD
Edward Penn Jr, MD
Jason Pereira, MD
Roman Perri, MD
Neeraja Peterson, MD, MS
Mary Phillips, APN
Robert Piana, MD
Holly Pierce, MSN
Jan Price, MD
Meredith Pugh, MD, MSCI
Andrew Radbill, MD
Stephen Raffanti, MPH, MD
Mark Elkin Rawls, MD
Heather Ridinger, MD
Russell Ries, MD, FACS
Sarah Rohde, MD
Ben Rowan III, MD
Charles Rush, MD
Bethany Sanders, MSN, CNM
Daniel Schuster, MD
John Scott, MD
William Serafin, MD
Shannon Stinnett Serie, MD
Robert Shack, MD
Katherine Sibler, APN, BSN, MSN, WHNP-BC
Jill Simmons, MD
Christopher Sizemore, DO
Donna Smith, NP
Deborah Snedegar, APRN, MSN
Christy Sparkman, MSN
Anderson Spickard III, MD, MS
Natalie Spradlin, MD
William Stebbins, MD
Paul Sternberg Jr, MD
Craig Sussman, MD
Simpson Bobo Tanner IV, MD, CCD
Margaret Taylor, MSN, CNM
Cecelia Theobald, MD, MPH
John Thomas, MD
Laurie Tompkins, APRN, MSN
Julianne Wagnon, BA, MSN, JD
Cynthia Wasden, MSN, ACNP, BSN
Kenneth Watford, DNP, APRN
Bobby White, MD
Mark Wigger, MD
Brandon Williams, MD
Dana Wirth, BS, MSN, FNP
Benjamin Womack, MD
Beth Ann Yakes, MD
Ruth Young, MD
Carl Zimmerman, MD
