Children’s Hospital pharmacy technician Delveen Said keeps focus on caring for families

“We don’t know what our customers are going through. It’s my job to have the very best attitude that I can for them.”

Marchelle Alexander has a “secret” technique to help upset patients feel better: she listens

I passed out cold in this Vanderbilt doctor’s office in the 1980s. I’ve never forgotten her reaction.

A brief encounter with a good doctor echoes through the years

Compassion, advocacy for patients with visual impairment put Eye Institute employee Janet Lemonis in the spotlight

“She is the most awesome God-sent person — she filled my heart. I had a hole in it and Janet filled it.”

Doing his own colonoscopy made Christopher Lind a legend. But his commitment to patients and families is also legendary.

“The cultural change of having a respected, practicing physician serve as a Patient and Family Advisory Council member has been invaluable.”

Cheri Frazier’s treatment for a brain tumor, and return to work afterward, illuminates her passion to treat others like family

“My philosophy is, I am a patient myself. What if someone is in pain when they call? What if they’re scared? The team does anything we can to help them.”