Improving the patient experience through clear communication is Lane Stiles’ ‘North Star’

Nicholas Blackmon creates casts to help children heal. He just received a Credo Award for his dedication, positivity and work ethic.

“Nick always says, ‘it will be OK,’ and ‘we got this.’”

Drea Gaffney thinks of her own father every time she speaks with patients about their bills

Gaffney said that the best part of her job is being able to tell patients that their account is resolved, and they don’t have to worry about it any more.

Deborah Bohlen celebrated for compassion and support of her team at the office and beyond

“Deb supports people in their professional roles as well as their personal roles.”

When it comes to patients’ medical mysteries, the VUMC Undiagnosed Diseases Network team is on the case

The Fixer: Dalton Hogue’s behind-the-scenes work keeps VUMC running smoothly

“I didn’t think many people noticed what we do, so it was nice to know someone noticed.”