Lisa Kachnic, MD, Professor and Cornelius Vanderbilt Chair of the Department of Radiation Oncology at Vanderbilt University Medical Center, has been named professor and chair of the Department of Radiation Oncology at Columbia University Vagelos College of Physicians and Surgeons.

Heather Dunn, MBA, Associate Vice President of Revenue Cycle Services for Vanderbilt Health, has been promoted to the role of Vice President of Revenue Cycle Services.

Kyla Terhune, MD, MBA, associate professor Surgery and director of the Surgery Residency Training Program in the Section of Surgical Sciences, has been named Vice President for Educational Affairs for Vanderbilt University Medical Center and Associate Dean for Graduate Medical Education for Vanderbilt University School of Medicine. Her appointment is effective July 1.

Kevin Johnson, MD, MS, Cornelius Vanderbilt Professor and chair of the Department of Biomedical Informatics (DBMI) and Senior Vice President of Health Information Technology, will step down from his role as leader of Vanderbilt University Medical Center HealthIT on Jan. 1, 2019.

At some point, everyone has had a customer service experience that was disappointing. Even though everything else may have met or exceeded expectations the things people tend to remember are often the negatives.

After serving as the department’s leader for more than 15 years, Samuel A. Santoro, MD, PhD, the Dorothy B. and Theodore R. Austin Professor and Chair of the Department of Pathology, Microbiology and Immunology, will step down from his role as the department’s chair after the completion of a national search to identify his successor.